General Manager

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This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

The ideal General Manager is enthusiastic, results-driven and knows how to get the most out of his/her team to create an Amazing Customer Service environment. S/he must feel comfortable building a team. S/he recruits, leads and develops people to execute outstanding Quality, Service, Cleanliness & Value, builds sales and controls costs to deliver optimum business results for a single McDonalds restaurant. Key customers include Crew, Swings, Assistants and Customers.

Leadership

• S/he can motivate a group of people to act towards achieving a common goal.
• S/he possesses the combination of personality and leadership skills that makes others want to follow his or her direction.
• Sets the tone for the restaurant and customer service environment.
• Role models values and behaviors that are consistent with the Company culture.

Sales, Guest Counts and Profitability

• Effectively develops and executes store (local store) marketing plans to maximize sales potential within the community.
• Ensures systems and routines are in place to continue to improve sales and transactions; pushes the team with targets and holds the team accountable.
• Conducts in-restaurant implementation of new products and procedures (e.g.NABITS).
• Effectively executes national and co-op promotions to maximize sales potential.
• Consistently executes at a high level in managing expenses and meets budgeted targets, especially, Food, Labor and M&R.
• Uses proper security and verification procedures when handling deposits and the contents of the safe.

Operations - Quality and Food safety

• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation and ensures food safety is a top priority for the restaurant on a daily basis.
• Manages planned maintenance of equipment to ensure optimal productivity and quality.

Service and Scheduling

• Accurately projects, measures and controls all P&L line items, e.g. food, labor, etc.
• Measures external customer’s satisfaction and executes plan to improve their satisfaction with their McDonald’s experience and increase their loyalty
• Effectively schedules to build the business on all day parts.

Cleanliness and Security

• Maintains all physical plant aspects of the restaurant, including landscaping, building, equipment, etc.
• Ensures all security procedures are executed.

People

• Recruits, selects, develops and retains an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction.
• Plans and conducts leadership team meetings.
• Completes and presents performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner.
• Knows, enforces, and educates crew on all appropriate policies, labor laws, security and safety procedures.
• Models performance standards for all crew stations and maintenance. Works in a unit-producing capacity as needed.
• Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
• Manages the development and training of crew and shift management employees, including crew initial and follow-up orientations.

Additional Info

Along with competitive pay, a General Manager at an independently owned and operated McDonald's restaurant is eligible for incredible benefits including:

• Paid Time Off- Sick & Safe Leave
• Paid Vacation
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• 401K
• Bonus Opportunities
• Free employee meals
• Free uniforms
• Flexible schedules
• Advancement opportunities

Competitive pay ranges from $20.50 to $22.00 based on availability and experience.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.