IT Support Associate II, OTS

Overview Operations Technology Solutions (OTS) provides nonstop global IT support to Amazon Operations. We are looking for self-motivated individuals to tackle new challenges and lead teams in delivering solutions to the hurdles we face. We take ownership for what we do—whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting customers by delivering packages directly to them. Role As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area spanning multiple technical disciplines. We encourage career development opportunities to progress your career at Amazon. Responsibilities Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Traveling within your local or regional area to support our customers. Qualifications Experience in a dynamic environment with a high degree of customer service. Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. Experience troubleshooting integrated and interdependent computer systems. 1+ years of Windows, Mac or Linux operating systems support experience or equivalent. Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at USA, TX, El Paso - 21.00 - 33.00 USD hourly Company - Amazon.com Services LLC Job ID: A10466467 #J-18808-Ljbffr