Service Route Trainer

Service Route Representative

This role is accountable for providing SRR (Service Route Representative) support coverage, distribution of goods and great customer service to our club Providers (Battery Service Providers, Tow Companies, Auto Repair Facilities, while training and supporting SRRs on DOT, Safety, Driving, securing loads and other functions of the SRR. Will support the Managers in creating a uniformed SRR staff and help keep this position functioning across the region.

Training:

• Training new Service Route Representative (SRR) on all functions of the job
• Training on outlined DOT, OSHA, PPE and LMS (Learning Management System) modules
• Training on use of Tablets to track orders, sales, and inventory
• Coordinate ride alongs for updates and continued training
• Update delivery lists, adding new providers, focusing on route efficiency
• Help outline new training for the SRR's

Route Support and Coverage:

• Physically servicing of customers while operating routes
• Maintaining relationships with regional SRR's
• Delivery of new batteries or ancillary product distributed by Club Assist.
• While supporting routes you are the primary contact for all contractors and contractor light service/battery drivers.
• While supporting routes you will collect junk batteries warranties and rotates and return to designated drop zone.
• While supporting routes you will collect payment for product sold (if they pay by check) and mail to the assigned account as per banking procedure.
• Ensure Providers are aware of initiatives and current battery promotions.
• While supporting routes you have full responsibility of the following:
• Fill rate and stock mix of customers / Battery Rotation
• Consignment / Inventory Control for Providers
• Vehicle Inventory control / Variances / FIFO
• Stock take before the start of the route and end of route
• Battery Testing knowledge and equipment troubleshooting
• Maintain vehicle condition and appearance
• To provide exemplary customer service
• Comply with all Federal Motor Carrier Safety Regulations (FMCSR), and all other federal, state, and local laws.
• Maintain all required Company logs, records, and reports on a daily basis.
• Perform other related duties as assigned by management.
• Comply with DOT standards and OSHA regulations
• Comply with all accounting policies and Expense reporting
• 80% travel in assigned region as well as assistance in surrounding regions of the US as needed
• Ability to develop new SRR routes and focus on current route efficiencies

Secondary Responsibilities:

• Providing a healthy and safe work environment
• Actively participating in induction and other necessary ongoing/refresher Health and Safety training
• Promptly reporting all hazards and hazardous incidents to management and contributing to hazard control as required. This includes active participation in hazard identification on a regular basis.
• Assisting other employees, who may be new or inexperienced, to work safely, as required.
• Actively contributing ideas and suggestions to improve Health and Safety performance.
• Promptly reporting all accidents/incidents/near misses, participating in any associated accident investigation and assisting to successfully implement any corrective action required.
• Responsible for ensuring the Club Assist brand is promoted at every opportunity in a positive and professional manner.

Education and/or Work Experience Requirements:

• Prefer minimum 4 years of customer service support, sales or service experience. Able to make decisions and judgments within limitations of role. Experience with self-planning and deadlines.
• Able to resolve conflict (when applicable).
• Microsoft Office (Outlook, Word and Excel) experience
• Time management.
• Able to make judgments on the spot and over the phone.
• Well organized. Excellent communication verbal & written.
• Able to complete reports and paperwork as required.
• Understanding Product knowledge of batteries, testers and ancillary items.
• Ability to relate effectively with others.
• Must have command of the English language and must be able to communicate and discuss service with customers.
• Commercial Driver's License (CDL)
• High School Diploma/ GED

Preferred Experience, Qualifications, and Skills:

• Previous automobile battery delivery experience
• Previous trade background in the automotive industry
• Knowledge of OSHA/DOT compliance.
• Road travelling experience (knowledge of surrounding coverage area).
• Basic automotive and mechanical knowledge
• Forklift electric pallet jack certification

Working Environment/ Minimum Physical Requirements:

Work is performed outdoors and on a Service Truck. Requires the following physical activities: Excessive lifting and carrying equipment/batteries weighing up to 40-75 pounds; bending, kneeling and balancing to replace batteries. Exposure to noise from traffic, cell phone, etc. on a daily basis.

The following are pre-employment screens required upon commencement of employment:

• Must pass DOT Physical Exam
• Must pass DOT Regulated Drug Test
• Must pass HPE Human Performance Evaluation Physical Exam

Employee must have the ability to maintain administration duties. Ability to perform duties unsupervised. Deal with a large and diverse range of products. Handle a large Contractor base. Work well under pressure time and people. Work effectively as a member of the team.