Operations Program Manager

Operations Program Manager Job Summary Position Summary The Manager, Clinician Services serves as a leadership resource forphysician and advanced practice clinicians (APP) to coordinateonboarding and clinician support initiatives across the Universityof Utah Medical Group (UUMG). This position develops and maintains collaborative relationshipswith clinical departments, administrators, physicians, APPs, andorganizational leaders to support a positive clinician experienceand successful integration into University of Utah Health. The role functions as a connector, advisor, and convener, helpingalign clinician needs with available resources, organizationalpriorities, and improvement efforts. Through relationship building,active listening, and collaboration, the Manager identifiesopportunities, develops actionable recommendations, and helpsadvance initiatives through influence rather than directownership. The position serves as a trusted resource to clinicians,departments, and executive leadership and supports the continueddevelopment of Medical Group programs and services that enhanceclinician engagement, professional success, and careersustainability. Learn more about the great benefits of working forUniversity of Utah: benefits.utah.edu Responsibilities Essential Functions Serve as the primary UUMG resource for supporting clinician onboarding, helping ensure new physicians and APPs can navigateavailable information, resources, programs, and connections acrossthe Medical Group and University of Utah Health. Partner with department administrators and clinical leaders tounderstand departmental onboarding practices, identifyopportunities for alignment, and strengthen connections betweendepartmental and Medical Group resources. Convene appropriate stakeholders around identified needs andopportunities, establish next steps, and help maintain momentumthrough implementation. Coordinate onboarding resources, information, and communicationacross departments. Identify onboarding gaps, barriers, and opportunities forimprovement. Facilitate connections between new clinicians and institutionalresources, leaders, and support programs. Monitor onboarding experiences and recommend improvements. Relationship Management & Stakeholder Engagement Build and maintain effective relationships with physicians, APPs,department administrators, department leadership, andorganizational partners. Serve as a connector across departments and organizationalfunctions. Facilitate communication and collaboration amongstakeholders. Convene groups around common opportunities and challenges. Support alignment of efforts while respecting departmentalownership and autonomy. Develop credibility and trust through consistent engagement andresponsiveness. Program Development & Continuous Improvement Gather and synthesize clinician and stakeholder feedback. Identify trends, needs, and opportunities affecting clinicianexperience. Translate stakeholder input into actionablerecommendations. Support the implementation of clinician-focused initiativessponsored by UUMG. Monitor outcomes and identify opportunities for ongoingimprovement. Close the loop with clinicians, departments, and stakeholders bycommunicating actions taken, progress, and outcomes related toidentified needs and opportunities. Support the development, implementation, and expansion of MedicalGroup clinician support programs and services based on identifiedneeds and opportunities. Executive Communication & Leadership Support Synthesize clinician and stakeholder information into conciseanalyses, recommendations, presentations, and executive-levelbriefings. Present findings, emerging needs, opportunities, andrecommendations to senior leaders, department administrators, andphysician leadership groups. Develop communication materials that support organizationalawareness and engagement. Track and communicate progress on key initiatives andpriorities. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience). Operations Program Manager, III: Requires abachelor's healthcare administration, business, organizationalleadership, communications, education, or a related field (orequivalency) + 6 years or a master's healthcare administration,business, organizational leadership, communications, education, ora related field (or equivalency) + 4 years of directly related workexperience. Knowledge, Skills & Abilities Demonstrated success working across multiple stakeholders andorganizational levels. Required Competencies Ability to move initiatives forward through relationships,facilitation, and influence in environments where responsibility isshared across multiple departments and leaders Exceptional Interpersonal Skills Ability to build productive working relationships withphysicians, APPs, administrators, and senior leaders across acomplex academic healthcare environment. Strategic Listening & Synthesis Ability to actively listen, identify underlying concerns andopportunities, synthesize diverse perspectives, distinguish themesfrom individual issues, and translate what is heard into actionablerecommendations and priorities. Influence Without Authority Ability to advance initiatives, build consensus, and achieveoutcomes through collaboration and relationship management ratherthan direct supervisory authority. Facilitation & Convening Ability to bring stakeholders together, facilitate constructivediscussions, and maintain progress across initiatives involvingmultiple departments and partners. Executive Presence Strong written and verbal communication skills with the abilityto confidently prepare and deliver presentations for physicianleaders, department administrators, and senior executives. Self-Direction Highly self-motivated with the ability to independentlyestablish priorities, navigate ambiguity, and advance projects withlimited direction. Critical Thinking Strong analytical and problem-solving skills with the abilityto identify themes, develop recommendations, and evaluate potentialsolutions. Organizational Navigation Ability to understand organizational structures, roles,decision-making processes, and areas of responsibility, and tonavigate complex environments effectively while maintainingappropriate boundaries. Preferences Experience working with physicians and advanced practice clinicians. Experience within an academic healthcare environment. Experience supporting onboarding, engagement, leadershipdevelopment, faculty affairs, or clinician well-beinginitiatives. Experience presenting to executive-level audiences Requisition Number Requisition Number: PRN46468B Full Time or Part Time? Full Time or Part Time? Full Time Work Schedule Summary Work Schedule Summary: M-F 8-5 with some early morning andlater meetings as needed Department Department: 00728 - UUMG OPS Location Location: Campus Pay Rate Range Pay Rate Range: $70,000-$110,000 DOE Close Date Close Date: 12/01/2026 #J-18808-Ljbffr University of Utah