Casino Host

Job Requirements

Starting Pay Range: $42,120.00 - $53,703 yearly

Flexible Schedule

The Casino Host serves as a key ambassador for the casino, providing exceptional service to ensure guests feel valued and appreciated. This role involves building strong relationships with players, identifying and meeting their needs, and creating memorable experiences to encourage loyalty.

What you will do as a Casino Host:

• Enhances the growth of gaming revenues through increased visitation and play consolidation of casino players.
• Always ensures players receive exemplary customer service and understands the importance of building individual guest contacts.
• Effectively maintains coded book of business given by the casino and manages this book according to the company's expectations.
• Responsible for cultivating and maintaining a "high touch relationship marketing" philosophy with current casino customers while extending efforts towards attracting additional business.
• Effectively cultivates and maintains hosted level casino customers while adhering to a complimentary matrix based on their overall worth to the casino. Books hotel rooms, special events, and other necessary business drivers as deemed appropriate for player.
• Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
• Manages and executes any and all data related activities as requested by Director of Player Development.
• Consistently enhances the "personal player base" and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
• Effectively utilizes pit personnel (i.e.: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium players.
• Develops new premium players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, etc.)
• Ensures that all of the rated player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).
• Consistently meets established standard for sales activity and event bookings.
• Effectively develops and maintains a positive working relationship with all marketing and credit staff, while providing appropriate supervision and direction to credit representatives, to continually provide exemplary guest service.
• Always maintains strict confidentiality of guest information.
• Uses knowledge of personal player base to suggest new ideas for events that would encourage future trips and additional play from the patrons.
• Greats guests upon check-in/check-out, in the casino and in special events.
• Complies with the established Turning Stone Casino Employee Handbook and Departmental Policies and Procedures.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Casino Host, you'll need:

• High School Diploma/Equivalency required. Additional education or related sales and marketing training preferred.
• Five years of experience in sales, marketing, gaming, or other strong related local business contacts is required. Three years of direct Table Game operations experience preferred.
• Must be willing to sign an employment contract.
• Strong telemarketing, face-to-face, written, and follow-up communication skills while having a strong attention to details is a must.
• Must have excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills.
• Must be able to handle difficult guests and situations in a calm, professional and prudent manner.
• Must be available to work Company operational hours, including weekday evenings and weekends.
• Required to travel to other properties for events and promotions.
• Organizational and event planning experience preferred.
• Must be able to work independently.
• Must possess computer skills with knowledge of Microsoft Office.

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Point Place Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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