Loss Prevention Supervisor

The Loss Prevention Supervisor maintains a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees. This includes the day-to-day operations of loss prevention, compliance with all federal and local requirements, supervision of staff and implementing and updating safety training programs. The Loss Prevention Supervisor implements emergency and disaster preparedness programs.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

All duties and responsibilities are to be performed in accordance with the National Hotel quality of service standards, and policies and procedures. Team members will be required to learn other functions in an effort to attain cross training skill sets that will help grow the overall knowledge of the Guest experience expectations.

As someone who has a passion for people, and enjoys a fast-paced environment, a core duty for all team members are effectively multi-tasking, a quintessential factor to the success of their role.

• Ensures the safety and well-being of guests, team members and hotel property.
• Ensures that all hotel areas and property are adequately secured at all times.
• Conducts and coordinates all investigations into theft or lost items, guest disturbances, employee injuries, and/or other complaints, as required.
• Coordinates all emergency procedures and ensure all Hotel team members are trained.
• Develops and enforces Standard Operating Procedures for Loss Prevention.
• Responsible for training all staff in hotel procedures and guest service skills.
• Maintains incident reports for all General Liability incidents.
• Is responsible for the training of all First Responders in the hotel for injury and other First Aid related incidents.
• Maintains all shift reports and logs of incidents that occur each day.
• Acts as the keeper of the keys for the hotel. Assigns and makes keys for the hotel as needed.
• Maintains the key log in an up-to-date fashion for all departments.
• Ensures the shipping and receiving of all packages in and out of the hotel.
• Maintains records/logs of all packages that come into and go out of the hotel.
• Make routine inspections of all facilities - checks banquet rooms, ballrooms, and guest rooms for proper use and safety conditions.
• Monitors receiving areas to assure use only be authorized personnel.
• Completes Incident Reports as required for any injury, theft, burglary, or other occurrences.
• Completes Daily Activity Reports.
• Handles emergency situations as required by the hotel's emergency procedures.
• Facilitates monthly departmental and safety committee meetings.
• Maintains an ongoing safety and security program.
• Directs and coordinates all activities of all Security personnel payroll processing.
• Performs other duties as assigned.

Position Requirements:

• Excellent communication skills both verbal and written.
• Ability to give effective safety presentations.
• Computer proficiency (Word, Excel, CCTV)
• Must be able to be contacted at all times and respond to any emergency situation involving the hotel.
• Coordinates with Human Resources Department and respective Department Heads training activities and cross exposure programs to ensure staff development.

MINIMUM REQUIREMENTS & QUALIFICATIONS:

Minimum Hiring Requirements:

• 2 to 3 Years’ experience in Management Security/Loss prevention role, preferably in a five-star luxury hotel
• The ideal candidate will have strong leadership skills, be able to motivate others, strong organizational skills, excellent listening and problem-solving skills with diplomacy.
• Exceptional organizational, communications and guest relations skills required.
• Maintain confidentiality, discretion and diplomacy while performing job functions.
• Be a clear thinker, remain calm and make sound judgment in threatening situations.
• Full knowledge of worker's compensation and OSHA.
• Full knowledge of fire safety and emergency procedures.
• Current on the most up to date security technology.
• Must have current CPR certification and First Aid Training.

Safety Requirements:

All team members are required to abide by all Safety rules and ensure they perform each task by practicing safe work habits. Any team member who incurs any type of injury is required to report immediately to their immediate supervisor or the Loss Prevention Officer on duty.

Language Requirements:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

We value our team members and are proud to offer a comprehensive benefits package, including:

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation Time
• Life insurance
• Paid time off
• Career growth and development opportunities