Administrative Operations Coordinator

Administrative Operations Coordinator

Turf Doc Landscaping

Full-Time | In-Person

Salary: $45,000$50,000 per year

About Turf Doc

Turf Doc Landscaping is a growing landscaping and property services company serving residential and commercial customers throughout the Baltimore region.

As we continue to grow, were building the systems and leadership team needed to support a larger organization. Were looking for an organized, proactive professional who can take ownership of our administrative operations and customer experience.

The Position

The Administrative Operations Coordinator serves as a key connection between our customers, sales team, operations team, field crews, and accounting.

This is more than a receptionist or basic administrative assistant position.

Youll be responsible for helping ensure customers are communicated with, jobs are properly documented, invoices are sent, payments are followed up on, and important information doesnt fall through the cracks.

For the right person, this position has a clear path toward becoming our Client Services Manager and eventually Administrative Operations Manager.

Key Responsibilities

Manage day-to-day customer communication by phone, email, and text

Coordinate communication between customers, sales, operations, and field teams

Prepare and send customer invoices accurately and on time

Monitor accounts receivable and follow up on outstanding balances

Collect and track project deposits and scheduled payments

Maintain accurate customer, property, billing, and contract information

Assist with scheduling and job coordination

Track customer concerns through resolution

Maintain commercial client and property-management contact information

Assist with contract renewals and recurring service agreements

Support estimators with proposals, documentation, and customer follow-up

Maintain organized digital records and company documentation

Help develop and improve administrative systems and processes

Prepare reports and information for management

Help ensure work moves smoothly from sale ? scheduling ? production ? invoicing ? collection

Who Were Looking For

Were looking for someone who is:

Highly organized and detail-oriented

Professional and confident communicating with customers

Comfortable discussing invoices and outstanding balances

Able to manage multiple priorities simultaneously

Proactive and able to solve problems independently

Accountable and comfortable following up until something is completed

Comfortable working in a fast-moving small-business environment

Interested in improving systems and processes

Able to communicate effectively with office staff, managers, and field employees

Interested in growing into a leadership position

Preferred Experience

Experience in one or more of the following is preferred:

Administrative operations

Customer service or account management

Invoicing and accounts receivable

Landscaping, construction, home services, or property management

Scheduling or dispatching field teams

CRM or field-service management software

Microsoft Office or Google Workspace

QuickBooks or similar accounting software

What Success Looks Like

Success in this position means:

Customers receive timely communication

Invoices are accurate and sent consistently

Outstanding receivables are actively followed up

Project deposits are collected before work begins

Customer concerns are documented and resolved

Commercial account information remains current

Sales, operations, accounting, and customers stay aligned

Management spends less time chasing administrative issues

Compensation & Growth

Salary: $45,000$50,000 per year, depending on experience and qualifications.

This position is designed to grow with the company.

Growth Path:

Administrative Operations Coordinator

? Client Services Manager

? Administrative Operations Manager

As responsibilities increase and the position develops into a true management role, compensation will be reviewed accordingly.

Apply

Apply through LinkedIn with your resume and a brief introduction explaining why you would be a strong fit for Turf Doc Landscaping & Services.

Were especially interested in candidates who enjoy creating organization, taking ownership, working with customers, and helping build systems inside a growing company.