Part Time Customer Service Support Lead

At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled The Retail Team Lead will also be a part-time ‘Key Carrier’ In addition, the Retail Team Lead (PT) must be able to perform External Key closing responsibilities and be scheduled for those respective shifts.

Print Sales and Services:

* Responsibility in the Print function to support efficient operation while driving overall store sales. * Operates and assists associates on all equipment within the Print Services Effectively utilizes communication tools to request assistance within the customers throughout the store.

Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. * Identify areas for process improvement and implement plans to reduce waste In partnership with all associates, ensure regular loss Ensures compliance with company policies, procedures, and practices; Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. * Supports community outreach initiatives to drive client/customer retention. * Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. * Ensuring the safety and security of the building and associates during the absence of the management team. * In partnership with all associates, ensure regular loss prevention This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store. * May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. * High school diploma or equivalent preferred * sales and/or customer service preferred * Basic computer skills; Advanced selling skills and strong customer focus * and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation For immediate When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days disability, protected veteran status, sexual orientation or any other