Operations Supervisor

Job Title: Operations Supervisor

Reports to: Territory Manager

Location: Port Canaveral (On-site) 

Overview  

We are seeking a reliable and detail oriented Operations Supervisor to assist with leading and supervising the team at our Port Canaveral and Miami Cruise Ports and to assist with delivering/picking up mobility equipment to the Cruise Ports, Airports, Resorts, Residences, Convention Centers and Hotels in and around the Port Canaveral, Florida area.

What That Actually Involves  

• Supervise staff including hiring, evaluating, coaching, progressive discipline, and terminations.
• Manage terminal and onboard rental programs and their inventories. 
• Assist in training and managing employees in addition to providing leadership and guidance to all associates.
• Oversee day-to-day operations of multiple routes.
• Plan and monitor employee schedules and route scheduling including regular communication throughout the day until all routes are completed.
• Deliver & pick up equipment from customers in the Port Canaveral area as needed.
• P erform Tier-1 and Tier-2 service on Scootaround and WHILL equipment
• Adhere to appropriate security measures when opening and/or closing the warehouse.
• Ensure all vehicles, drivers, and processes meet DOT & Scootaround requirements.
• Schedule deliveries and dispatch drivers based on the requirements of the customer.
• Work closely with Operational Team Members, Customer Service Agents, and customers (both internal and external) to ensure exceptional delivery experience.
• Ensure all vehicles are scheduled for maintenance via Penske.
• Review payroll timecards on a bi-weekly basis.
• Ensure inventory management protocols are being followed in TrackAbout and Global Office.
• Partner with the Operations and Service teams and ensure adequate inventory levels are maintained for Parts & Supply’s based on demand .
• Assist Dispatcher with weekly physical inventory counts.
• Perform inventory forecasts to ensure equipment needs meet demand.
• Maintain warehouse organization and quality control standards.
• Assisting in other areas as needed and performing other duties as assigned.

What You Will Need  

• Minimum 1-2 year of supervisory or team leadership experience.
• Excellent oral and written communication skills. 
• Excellent Internal and External Customer Service Skills.
• Must possess analytical, critical thinking, and problem-solving skills.
• Attention to detail, good organizational and time management skills.
• Thorough knowledge and understanding of warehousing principles, practices and procedures are required .
• Must have a valid Driver’s License.
• Must be able to lift up-to 50 lbs.
• TWIC Card holders are an asset. If you do not have a TWIC Card, you will need to obtain one prior to the start date.
• Able to work under pressure and in changing environmental conditions.
• Basic Computer and Microsoft knowledge required .
• Must have a flexible schedule to work available days, evenings, and weekends.

Additional Information  

• Fun, flexible, team-oriented environment 
• Excellent Benefits, Incentives & PTO package 
• Full time role
• Salary: $60,000 yearly
• Performance based bonus

Essential Job Functions and Physical Requirements

Physical Requirements:  

• Ability to lift, carry, push, and pull up to 50 pounds independently. 
• Ability to sit, walk, and/or stand for extended periods. 
• Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently .

Communication & Collaboration Requirements:  

• Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms as assigned by your manager
• Ability to communicate effectively in English, both verbally and in writing. 
• Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness.
• Ability to work independently while also collaborating in a team environment.

Onsite Work Requirements:  

• Must follow all operational and safety procedures including traffic rules without any exception 
• Must be able to work both indoors and outdoors in varying environmental conditions and under pressure 
• Must have valid driver's license and be able to operate company vehicle

Technology Use:  

• Ability to operate a computer, phone, and standard office equipment as needed. 
• Proficiency or willingness to learn digital platforms for communication, documentation, and task management. 

Attendance and Time Commitment:  

• Regular attendance is required for the shifts scheduled. 
• Timely responsiveness and presence during meetings and operational check-ins are expected. 

Who We Are  

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation.

E-Verify Participation:  

Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States .

Equal Opportunity Employer:  

Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.