Program Support Specialist

Ecke Holding Company LLC, doing business as PCI Federal, was formed under the Poarch Band of Creek Indians Tribe to provide high quality products and services to Federal customers. Ecke is a Muskogee word for “mother” and reflects the role of the holding company. PCI Federal provides the common connection and integration that enables our collective success. Our portfolio of companies share the Tribe’s values of fairness, trustworthiness, commitment to something bigger than self, perseverance, respect for contribution, open, and honest communication, collaboration, open to new ideas and accomplishment. Through these values, PCI Federal focuses on delivering exceptional services that exceed our customers’ expectations.

At PCI Federal, we are passionate about helping our employees meet their professional goals and achieve success, while maintaining work/life balance. We offer an excellent benefits package that includes vacation and personal time off, as well as a generous 401(k) match.

Accessibility

PCI Federal’s companies are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email View email address on click.appcast.io. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

PCI Federal and its subsidiaries do not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates.

• Health Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Life Insurance
• Pet Insurance
• 401k and Company Matching
• Flexible Spending Account
• Tuition Reimbursement
• 11 Holidays

Position: Program Support Specialist

Location: Atlanta, GA

Remote Status: Hybrid

Job Id: 313-CDC

# of Openings: 1

Program Support Specialist

Position Overview

PCI Government Services is seeking a highly organized and detail-oriented Program Support Specialist to provide administrative and operational support to leadership and professional staff supporting the Centers for Disease Control and Prevention (CDC). This position plays a critical role in coordinating business operations, managing administrative processes, supporting travel and conference activities, maintaining organizational records, and facilitating communication across internal and external stakeholders.

The successful candidate will demonstrate exceptional organizational skills, the ability to manage multiple priorities simultaneously, and experience supporting federal programs in a fast-paced environment. CDC experience and familiarity with federal administrative systems are strongly preferred.

Key Responsibilities

Administrative and Correspondence Support

• Prepare, review, and distribute correspondence in written and electronic formats.
• Respond to routine inquiries and direct non-routine requests to appropriate personnel.
• Develop and maintain organized electronic filing systems and shared drive structures to improve document accessibility and records management.
• Prepare reports, briefing materials, presentations, memoranda, and other administrative documentation.
• Maintain tracking systems, reports, and spreadsheets to support program operations and decision-making.

Calendar, Meeting, and Event Coordination

• Manage calendars for leadership and staff, including scheduling appointments and resolving conflicts.
• Coordinate logistics for virtual and in-person meetings, conferences, teleconferences, and stakeholder engagements.
• Prepare meeting agendas, coordinate participants, reserve meeting space, and provide meeting support services.
• Coordinate room scheduling and meeting logistics utilizing applicable facility management systems.

Travel and Conference Management

• Prepare and coordinate travel authorization requests and travel vouchers in accordance with CDC, HHS, and federal travel policies.
• Submit, monitor, and track conference approval requests through the Conference Approval Management System (CAMS).
• Provide comprehensive pre-travel and post-travel support to staff and leadership.
• Coordinate conference registrations, training requests, and other travel-related administrative activities.

Personnel and Operational Support

• Coordinate personnel action processing and administrative documentation.
• Support employee onboarding and offboarding activities through applicable CDC systems and processes.
• Process time and attendance records for assigned personnel in accordance with established procedures.
• Submit and track internal requests for supplies, printing services, maintenance needs, training, software licenses, and other operational support activities.
• Process security and access requests in accordance with federal guidelines and agency procedures.

Program and Stakeholder Support

• Develop and maintain tracking tools for action items, travel activities, program milestones, and operational requirements.
• Maintain accurate records of upcoming meetings, publications, events, and communication activities.
• Collaborate with internal and external stakeholders to support organizational priorities and operational requirements.
• Provide backup support for other program offices and assist with special projects as assigned.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree and 1-2 years of relevant professional experience; or
• High school diploma and 6-8 years of relevant professional experience.

Required Knowledge, Skills, and Abilities

• Experience supporting the Centers for Disease Control and Prevention (CDC).
• Working knowledge of federal administrative and operational processes.
• Experience using federal systems such as:
  • TASNet
  • Conference Approval Management System (CAMS)
  • Credit Card Purchasing System (CCPS)
  • Vendor Supplied Training System (VSTS)
  • Concur Travel System
  • SNAP and Navigator systems
• Experience supporting federal government programs, agencies, or contracts.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Strong organizational, planning, and time management skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities and adapt to changing business requirements.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong analytical and problem-solving capabilities with a customer-service-oriented approach.

Why Join PCI Government Services?

At PCI Government Services, you will have the opportunity to support mission-critical public health initiatives and collaborate with federal leaders and technical experts dedicated to improving health outcomes across the nation. We value innovation, accountability, collaboration, and exceptional client service while providing employees opportunities for professional growth and meaningful impact.

PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.