ERSEA Field Support Specialist
Full-time
Sheltering Arms
OFFICIAL TITLE: ERSEA Field Support Specialist
SUPERVISOR: Sr. Director of Family Services & Enrollment
SALARY RANGE: In accordance with Sheltering Arms Salary Schedules
TERMS OF EMPLOYMENT: Full time, full year SUMMARY DESCRIPTION:
The ERSEA Field Support Specialist plays a vital role in ensuring families experience a smooth, supported, and equitable enrollment process. This position partners closely with center teams to guide Family Support Coordinators (FSCs) through the enrollment workflow—providing step‑by‑step support, reminders, coaching, and compliance guidance. The Support Partner ensures files are accurate and complete, identifies risks early, and helps centers correct issues quickly and effectively. The tone of this role is collaborative rather than directive—honoring FSC expertise while ensuring consistent quality and adherence to Head Start/Early Head Start/Pre-K/Tuition requirements across all Sheltering Arms sites. PERFORMANCE RESPONSIBILITIES:
Support the Enrollment Experience for Centers
Bachelor’s degree preferred in social work, early childhood education, child and family development, public administration, or a related field. Two years of experience in ERSEA, Family Support, or HS/EHS and Pre-K enrollment roles preferred. Equivalent combinations of education and experience may be considered.
EVALUATION:
Performance of this job will be evaluated consistent with Sheltering Arms evaluation policy. This description does not imply these are the only duties to be performed. The employee will follow all other related instructions as assigned by leadership. Sheltering Arms reserves the right to update, revise, or change this job description at any time.
SUPERVISOR: Sr. Director of Family Services & Enrollment
SALARY RANGE: In accordance with Sheltering Arms Salary Schedules
TERMS OF EMPLOYMENT: Full time, full year SUMMARY DESCRIPTION:
The ERSEA Field Support Specialist plays a vital role in ensuring families experience a smooth, supported, and equitable enrollment process. This position partners closely with center teams to guide Family Support Coordinators (FSCs) through the enrollment workflow—providing step‑by‑step support, reminders, coaching, and compliance guidance. The Support Partner ensures files are accurate and complete, identifies risks early, and helps centers correct issues quickly and effectively. The tone of this role is collaborative rather than directive—honoring FSC expertise while ensuring consistent quality and adherence to Head Start/Early Head Start/Pre-K/Tuition requirements across all Sheltering Arms sites. PERFORMANCE RESPONSIBILITIES:
Support the Enrollment Experience for Centers
- Work side‑by‑side with FSCs through each step of the intake and enrollment process.
- Assist Family Support Coaches and Center Management in meeting enrollment timelines and maintaining communication with families.
- Help centers navigate documentation needs, missing items, and barriers that delay enrollment.
- Provide reminders, supports, and hands‑on guidance in a collaborative, non‑punitive manner.
- Review eligibility applications and documentation for accuracy and completeness.
- Approve eligibility determinations after verification of all required documentation.
- Conduct regular eligibility audits and share feedback constructively.
- Identify risk areas (e.g., missing income verification, incorrect coding, over‑income patterns).
- Coach FSCs in eligibility interviews and proper documentation.
- Provide centers with recruitment materials, templates, and outreach resources.
- Analyze ZIP‑code needs, waitlist trends, and community gaps to inform recruitment.
- Support recruitment events, modeling effective outreach practices.
- Ensure recruitment activities reflect program (EHS/HS/Pre-K/Tuition) eligibility and equity expectations.
- Prepare and run selection reports; assist FSCs in understanding outcomes.
- Ensure all scoring follows the approved Selection Criteria Matrix.
- Conduct compliance checks to identify scoring inconsistencies.
- Coach FSCs on accurate scoring and documentation.
- Conduct pre‑enrollment audits to ensure files are complete before the start date.
- Conduct post‑enrollment audits and assist with corrections.
- Verify each file meets program (EHS/HS/Pre-K/Tuition) standards across health, residency, and income documentation.
- Maintain accurate waitlists and support centers with timely backfilling of vacancies.
- Track enrollment bottlenecks and collaborate on solutions.
- Run monthly attendance reports and identify chronic absenteeism patterns.
- Monitor ADA compliance and support centers to maintain at least 85%
- Provide supportive coaching to FSCs around attendance follow‑ups.
- Ensure appropriate documentation of interventions and communications.
- Help FSCs understand compliance thresholds and expectations.
- Conduct internal ERSEA audits and assist with preparation for federal reviews.
- Ensure ERSEA processes and templates align with program (EHS/HS/Pre-K/Tuition) regulations.
- Provide ERSEA refreshers and support onboarding for new FSCs.
- Validate ERSEA data in ChildPlus and ProCare and support corrections.
- Rotate across centers to maintain presence, build trust, and ensure consistent enrollment support.
- Maintain appropriate confidentiality in all matters concerning families and staff.
- Strong oral and written communication skills; ability to coach with patience and clarity.
- Ability to build trusting relationships with FSCs and center leadership.
- Knowledge of ERSEA standards, HS/EHS Performance Standards, and family enrollment best practices.
- Skill in teaching, supporting, and facilitating ERSEA sessions.
- Proficiency with ChildPlus and ProCare; accuracy in data review and documentation.
- Commitment to equity, inclusion, family‑centered practice, and trauma‑informed approaches.
Bachelor’s degree preferred in social work, early childhood education, child and family development, public administration, or a related field. Two years of experience in ERSEA, Family Support, or HS/EHS and Pre-K enrollment roles preferred. Equivalent combinations of education and experience may be considered.
EVALUATION:
Performance of this job will be evaluated consistent with Sheltering Arms evaluation policy. This description does not imply these are the only duties to be performed. The employee will follow all other related instructions as assigned by leadership. Sheltering Arms reserves the right to update, revise, or change this job description at any time.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the ERSEA Field Support Specialist in Atlanta, GA vacancy
- ...Job Title: Desktop Support Engineer Onsite to Atlanta, GA Role Expectations: White glove support is required Bloomberg exposure is nice... ...Networking, Citrix/VDI Key Responsibilities: Service Delivery & Field Service Operations Provide dedicated on-site desktop support for...FieldRemote work
ReqRoute Inc
Atlanta, GA5 days ago - ...technically skilled startup, troubleshooting, and end-user training specialist for lighting control systems. You will read plans, interpret... ...with internal and external stakeholders. This role supports field applications, provides expert guidance to customers, builds relationships...Field
Acuity Brands
Atlanta, GA1 day ago $1,400 per month
...Computer Support Specialists vacancy in Atlanta USA Computer Support Specialist We are seeking a highly skilled Computer Support Specialist to... ...00 per month, making it an ideal opportunity for freshers looking to gain experience in the technology field. #J-18808-Ljbffr...FieldContract workWork standard
Atlanta, GA3 days ago$1,800 per month
...Computer Support Specialist We are hiring a Computer Support Specialist to provide technical assistance and support to our clients in Atlanta... ...openness to freshers or those without prior experience in the field preference will be given to Indian candidates or those with...FieldWork experience placementGuardian Secure Services
Atlanta, GA1 day ago$1,300 per month
...Computer Support Specialists vacancy in Atlanta USA Computer Support Specialist A computer support specialist is a technical professional who... ...Requirements Bachelor's degree in Computer Science or related field preferred Minimum of 2 years of experience in a similar role...FieldContract workVisa sponsorshipFree visaEventMakers Entertainment
Atlanta, GA3 days ago$23 - $25 per hour
...Responsibilities: Provide first-line, in-person, and remote technical support for end users. Troubleshoot Windows, macOS, mobile, peripheral,... ...certificate, or equivalent experience in IT or a related field is preferred. Certifications such as CompTIA A+, Network+, Microsoft...FieldHourly payFull timeWork at officeLocal areaRemote workSynergis
Atlanta, GA1 day ago- ...Customer Support Representative You're a proactive problem-solver and have the ability to make customers feel like your friend. In this... ...in customer service, call center operations or related fields Strong verbal and written communication skills, with the ability...FieldLocal areaFlexible hours
Avery Healthcare Group Ltd.
Atlanta, GA2 days ago $19 - $23 per hour
...Field Support Specialist Location: Atlanta, GA Compensation: $19-$23/HR Employment type: Full-time + benefits Join us to make a difference in the underserved pediatric population About Vision To Learn Vision To Learn is the largest school-based vision care nonprofit in...FieldFull timeSummer workWork at officeMonday to FridayFlexible hoursVision to Learn
Atlanta, GA4 days ago- ...technology landscape of tomorrow. Job Purpose: The HR Support Specialist acts as the primary contact to provide administrative and operational... ...in Human Resources, Business Administration, or related field ~3-5 years of experience a human resources role ~ General...FieldLocal areaWorldwide
Global Payments
Atlanta, GA13 hours ago - Fortinet seeks a Senior Technical Support Specialist in Atlanta to serve as a technical escalation point for customers and partners, providing... ...in technical support or sysadmin, a Bachelor's in CS/related field, strong OS and TCP/IP knowledge, and capability to work on-...Field
- ...Field Services Support Specialist The Field Services Support Specialist provides support to the team responsible for the organization's work order management process. This individual serves as the first line of response for issues relating to store operations. The Field...FieldWork at officeLocal areaShift work
$103.95k - $127.05k
...durable, asymmetric advantage.About The Role:As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on... ...degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, and familiarity with...FieldWeekly payPermanent employmentWork at officeWork from homeShift work- ## Intermediate Support SpecialistApplyremote type: Hybridlocations: Atlanta, Georgiatime... ...General Ledger Accounting Support Specialist to join our team. This position is responsible... ...in Accounting, Finance, or a related field.* Proven experience in general ledger accounting...Field
$55k - $73k
...ownership of day-to-day payroll operations and supporting payroll projects.The role serves as a mid-level specialist who works independently on payroll processing and... ...assignedQualifications:(Preferred) Associate degree in a related field or an equivalent combination of education and...FieldFull timeWork at officeLocal areaRemote workFlexible hoursPasona NA
Atlanta, GA2 days ago- ...Program Support Specialist II The Program Support Specialist II provides programmatic, administrative, and operational support for ELWB programs... ..., Public Administration, Management, or a related field, or equivalent experience. ~2+ years of experience providing...FieldTemporary workWork at officeLocal areaRelocation
$41k
...Job Description Job Description TITLE: Match Support Specialist DEPARTMENT: Programs; Traditional Community; Match Support REPORTS... ..., mentoring, social services, case management, or a related field preferred. Work Environment ~ This position requires flexible...FieldFull timeTemporary workWork at officeImmediate startFlexible hoursAfternoon shiftBig Brothers Big Sisters of Metro Atlanta Inc
Atlanta, GA5 days ago- ...Wholesale Payments Dedicated Specialist This senior level position embraces the concept... ...Payments Dedicated Specialist directs and supports the servicing needs for a portfolio of... ...Bachelor's Degree in a business-related field or equivalent education and related training...FieldFull timePart timeImmediate start
- ...Job Posting Position Summary The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers...FieldTemporary workFor contractorsLocal areaNight shiftWeekend work
- The Technology Support Specialist (TSS) works collaboratively to implement and sustain the District’s IT plans and policies. The TSS provides... ...operational needs Required Education Associate's Degree in a related field or In lieu of degree, will consider 2 years of related...Field
- ...headquartered in Tysons Corner, VA. DMI supports public sector agencies and commercial enterprises... ..., LLC is seeking a Sr. Deskside Support Specialist to join us. Duties and Responsibilities... ...Information Technology or other related field 6‑8 years of experience in deskside...Field
$48.1k - $80k
...onsite lighting and control startup, troubleshooting, and end user training - 55% Provides expert support for both internal and external customers as it pertains to field applications of products - 30% Creates and maintains relationships with key stakeholders to...FieldRemote workMonday to FridayWeekend work- ...H&R Block is looking for a Seasonal Operations Technical Specialist in Atlanta, Georgia, to support the operational readiness of its seasonal tax offices. In this vital role, you will ensure that offices are fully equipped and aligned with brand standards, performing...FieldSeasonal work
H&R Block
Atlanta, GA3 days ago - ...GA DDS IT Support Specialist 3This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure... ...and network printers, google print, chrome boxes and other field system support.May act as an administrator or agency subject...FieldLocal area
Futran Tech Solutions Pvt. Ltd.
Atlanta, GA3 days ago $49.31k - $54k
Job Title: Student Support Specialist Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 302939 About... ...more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence...FieldFull timeContract workTemporary workPart timeFor contractorsWork at officeLocal areaShift workNight shiftAfternoon shift- ..., and make a lasting impact on industries that power the world’s most dynamic markets. Job Summary The purpose of the Field Service Support Specialist is to provide technical, operational, and administrative support to IEM’s Field Service team. This role is responsible...FieldWork at officeShift work
- ...IT Support SpecialistUnder general supervision, provides Esri ArcGIS end user/customer... ...Seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical... ....Skills:Bachelors degree in related field from accredited college or university -...FieldContract workWork at officeLocal areaRemote workRelocationMonday to FridayFlexible hours
Syntricate Technologies
Atlanta, GA4 days ago - ...Project Support Specialist I Location: Atlanta, GA Client: Southern Company Gas Employment Type: Contract-1Year Position Overview... ...degree in Business Administration, Project Management, or related field ~05 years of relevant experience ~ Strong organizational...FieldContract workFor contractors
- ...Project Support Specialist II Experience Level: 5+ Years Location: Atlanta, GA Work Schedule: Hybrid (4 Days Onsite / 1 Day Remote) Client... ...degree in Business Administration, Project Management, or related field ~5+ years of experience handling high-profile complaints or...FieldLocal areaRemote work
$130k - $155k
Sandvik Mining Product Support Specialist (Master) Load & Haul Sandvik Mining is looking for a Product Support Specialist (Master) Load & Haul... ..., & fleet performance improvement initiatives. Assist field service teams & customers with complex diagnostics & root cause...FieldTemporary workShift work- Fulton County Schools seeks a Technical Support Specialist II to lead incident resolution and service delivery across district departments. You will provide Tier 2/3 support via on-site, remote, and field-based channels, owning issues end-to-end and guiding teams to reliable...FieldRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ERSEA Field Support Specialist. Be the first to apply!
Related searches
- family support officer Atlanta, GA
- support specialist Atlanta, GA
- sales support specialist Atlanta, GA
- supported employment specialist Atlanta, GA
- senior support specialist Atlanta, GA
- senior IT support specialist Atlanta, GA
- sales support representative Atlanta, GA
- community support specialist Atlanta, GA
- event support specialist Atlanta, GA
- regional support specialist Atlanta, GA