Security Associate

The Security Associate performs the day-to-day safety and security activities in accordance with company standards and federal, state, and local regulations governing the life plan community to ensure that it is maintained in a safe and secure manner. Essential Activities and Tasks Safety, Security, and Risk Management (50%) Ensures that the facilities and grounds are maintained in a safe manner for resident, staff member, and visitor comfort and convenience. Administers tasks related to security and safety plans, activities, and issues including surveillance, patrolling interior and exterior of buildings, responding to staff member, resident, and visitor requests for assistance, investigating unusual or suspicious circumstances, and locking and unlocking buildings and doors as required. Responds to and helps resolve resident emergencies or phone calls requesting assistance, determining response via Aging in Place protocols and summoning 911, the responsible party, and/or a family member for intervention. Responds to and helps resolve mechanical emergencies including fire alarms, smoke detectors, water emergencies, and heating and air conditioning emergencies by checking for cause and determining the appropriate action. Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing safety and security procedures. Maintains confidentiality of resident information. Operations Management (20%) Notifies appropriate and designated staff of incidents concerning resident issues (e.g., disorientation, confusion, anxiousness, or wandering). Notifies Manager on Duty and supervisor when significant and/or serious issues arise (e.g., death of a resident, fire, or other major emergencies). Unlocks and opens resident doors per request of 911, resident, or family member. Maintains safety and security policies and procedures. Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of the department. Attends all-employee and departmental meetings and in-service training as scheduled or as directed. Customer Relations and Service Delivery (15%) Listens and responds to the needs of residents, staff members, and visitors. Honors the residents’ personal and property rights. Administration and Reporting (15%) Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local regulations. Completes necessary logs, reports, and administrative protocols following a resident emergency or inquiry. Maintains legible and comprehensive daily/shift logs of activity. Participates in report at shift change to share the events of the last shift and any information needed for the next shift. All other duties as assigned. Qualifications Education: High school diploma or equivalent required. Security or emergency response training: Preferred. First Aid certified or willing to obtain in a reasonable timeframe. CPR certified or willing to obtain in a reasonable timeframe. Experience: Two years experience in a security, safety, and/or emergency response position preferred. Proficiency: With Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet. Other Requirements: Must be able to read, write, speak, and understand the English language; must possess a valid driver’s license and acceptable driving record; must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards. Working Conditions and Special Requirements: Up to 8 hours/day sitting, standing, walking; lifting or moving up to 100 pounds; driving up to 6 hours/day; work weekends, evenings, and holidays as needed; on‑call availability 24/7 for emergencies; exposure to various disease processes, potential falls, burns, odors, cuts, infectious waste, and bloodborne diseases (Risk Category II). #J-18808-Ljbffr Ohio Living