Salesforce Administrator

Salesforce AdministratorClear Channel Outdoor is seeking an experienced Salesforce Administrator to join a small, collaborative Salesforce team embedded within a larger Technology organization. This is a project-heavy, builder role — you will serve as a key operational expert and cross-functional partner: identifying and resolving org discrepancies, collaborating with business stakeholders to implement new platform capabilities, defining requirements for development teams, and ensuring monthly deployments land successfully. The right candidate is equally comfortable investigating a data anomaly, writing a support case, and creating documentation for the team.Job ResponsibilitiesOrg Health & Discrepancy ManagementProactively identify discrepancies in org configuration, data, automation behavior, and integration output; develop and execute remediation plansMonitor org health using tools such as Salesforce Optimizer, Health Check, and OrgCheck; prioritize findings by risk and business impactInvestigate unexpected system behavior; create clear, well-documented Salesforce support cases and partner with Salesforce Support to resolve issues or obtain authoritative clarification on platform functionalityFeature Implementation & Platform GrowthPartner with business stakeholders and Salesforce account teams to evaluate, plan, and implement new platform features and products (e.g., Agentforce, archiving tools, Einstein capabilities)Translate business requirements into clear, actionable specifications; identify what needs to be built and configure the org accordingly, partnering with developers to determine the appropriate solution (flow, trigger, or otherwise)Stay current on Salesforce release updates (3x/year); interpret release notes, assess org impact, and communicate changes to stakeholders and leadershipMaintain and update AppExchange packages; evaluate new packages that could add value to the org and bring recommendations to the teamDevelopment Collaboration & DeploymentDefine business and technical process requirements; write clear user stories and acceptance criteria for developers to build and test againstSet up and manage sandbox environments (Developer, Partial, Full) each month for UAT testing and across the SDLC; ensure environments are refreshed, configured, and ready for business validation; maintain environment inventory and coordinate accessCoordinate and ensure successful monthly deployments through multiple deployment methods, including change sets and other code deployment tooling; document release notes, maintain deployment logs, and conduct post-deploy validationData ManagementMonitor and maintain data quality processes including deduplication and field governance; maintain archive policies and monitor data storage usage to keep the org within storage limitsExecute data loads using Data Loader and other ETL methods; write and run SOQL queries for reporting, troubleshooting, and data extraction tasksInvestigate and resolve data integrity issues across standard and custom objectsOrg Administration, Security & IntegrationsPartner with the business to evaluate and advise on user accounts, roles, profiles, permission sets, and permission set groups; provide guidance and recommendations to ensure alignment with the principle of least privilegeConsult with stakeholders on org security health including login policies, session settings, field-level security, and sharing rules; surface risks and recommend best practicesMonitor and audit org activity, user access, and configuration changesAdminister and maintain Salesforce-native tools including Einstein Activity Capture (EAC) and Sales Engagement; support third-party integrations and collaborate with internal technology teams on integration touchpointsDocumentation & Team EnablementPartner with business operations to help create and structure documentation; own the creation of IT-facing process guides, troubleshooting references, and technical feature overviews for the Salesforce teamDevelop learning materials and training resources when new features or workflows are introduced; maintain internal knowledge base contentProvide guidance and best practice recommendations to business operations for building and maintaining their own reports and dashboardsJob QualificationsEducation and CertificationsBachelor's degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experienceSalesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential countWork Experience3–5 years of hands-on Salesforce Administration experience in a production orgDemonstrated experience with Sales Cloud in a project-heavy environmentExperience managing sandbox environments and deploying via change sets and other deployment tooling across a monthly release cycleProven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce SupportExperience writing user stories and defining requirements for a development teamExperience creating IT-facing documentation and learning materialsFamiliarity with AppExchange app administrationExposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities a plusExperience with Einstein Activity Capture (EAC) and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting, a plusBackground in media, advertising, or field sales industries a plusExperience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean) a plusExperience integrating Salesforce with other cloud-based applications and data services a plusSkillsYou take ownership of the Salesforce org and follow through on commitments to both the business and the technology teamYou are comfortable working independently on most admin tasks but know when to loop in developers, stakeholders, or Salesforce SupportYou are motivated to stay current with Salesforce platform releases and proactively communicate relevant changesYou approach org health with a detective mindset — you notice when something is off and you dig until you understand whyYou collaborate effectively with cross-functional teams including business operations, developers, and leadershipYou are organized, thorough in your documentation, and treat knowledge sharing as part of the jobYou can navigate competing priorities across support needs, project work, and monthly deployment cyclesYou are highly organized with strong time management skills; you are detail-oriented and follow through on the small things as well as the big onesYou are a self-starter with a diligent work ethic; you can multi-task and remain calm under pressureCompetenciesBusiness Acumen: Understands how Salesforce configuration supports broader business operations and sales processes; applies platform decisions with organizational impact in mindCollaboration: Partners effectively with business operations, developers, and leadership; contributes to a team environment where information and context are shared openlyCreativity: Comes up with creative solutions to org challenges; makes connections across unrelated problems and brings original thinking to platform design and process improvementCustomer Focus: Builds and maintains org configurations with end users in mind; seeks to improve usability, data quality, and reliability across the platformDrive for Results: Delivers quality work across overlapping workstreams — org support, project delivery, and monthly deployment cycles — and takes accountability for outcomesFunctional/Technical Skills: Has the functional Salesforce knowledge and technical depth to perform at a high level; stays current with platform capabilities and applies them effectivelyInnovation Management: Explores new Salesforce features and releases, assesses relevance to the org, and brings informed recommendations to the teamProcess Management: Follows established development and deployment processes while identifying opportunities to improve org health, documentation, and team workflowsProblem Solving: Uses rigorous logic to solve difficult org and process problems; probes beyond the obvious, looks for hidden root causes, and delivers practical, scalable solutionsPhysical DemandsThe demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of handsEmployee must have the ability to see written documents, computer screens and to adjust focus