HVAC Service Operations Manager

Benefits A positive and collaborative work environment. Comprehensive training and ongoing support to bolster your success. Opportunities for career growth within our expanding company. Competitive base salary and an enticing commission structure. Job Summary As a Service Operations Manager for Heating + Air Paramedics, you will oversee the full customer journey — from the moment an appointment is booked to the moment a sale is closed. You will be responsible for ensuring seamless communication between the office and the field, driving lead follow-through, and converting service opportunities into long-term customer relationships that grow the business. Key Responsibilities Manage inbound calls, emails, and appointment requests, converting inquiries into booked service calls and driving lead follow-through from first contact to closed sale. Coordinate daily dispatch of HVAC technicians, ensuring every job is assigned efficiently and every customer is kept informed from scheduling through completion. Track open quotes and replacement opportunities identified in the field, following up with customers to guide them toward a decision. Maintain accurate customer records, job histories, and service orders in ServiceTitan to support a seamless experience at every touchpoint. Serve as the primary point of contact between the office and the field — relaying job details, updates, and customer information to technicians in real time. Support the preparation of quotes, invoices, and service agreements, ensuring accuracy and timely delivery to customers. Monitor the daily schedule and proactively adjust for cancellations, additions, or delays to maximize productivity and minimize downtime. Build and maintain strong customer relationships that drive repeat business, referrals, and long‑term loyalty to the brand. Qualifications High school diploma or equivalent required; additional education or certifications in business, operations, or a related field is a plus. Proven experience in a customer‑facing operations, dispatch, or service coordination role — HVAC industry experience highly recommended. Strong organizational skills with the ability to manage a fast‑moving schedule and multiple priorities simultaneously. Excellent communication skills — both written and verbal — with a professional and confident phone presence. Proficiency in service management or CRM software; experience with ServiceTitan preferred. Demonstrated ability to follow up on leads, track open opportunities, and support a sales process from inquiry to close. Detail‑oriented with a track record of maintaining accurate customer records and job documentation. Self‑motivated and able to work independently while collaborating effectively with technicians, management, and customers. Pay Rate $35 per hour (highly negotiable) Monday - Friday 8am-5pm #J-18808-Ljbffr