Principal Platform Jira Administrator

Date Posted: 2026-08-26 Country: United States of America Location: US-MA-MARLBOROUGH-MA2 ~ 1001 Boston Post Rd ~ BLDG 2 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. We are looking for a driven and talented individual contributor to become a part of our DevSecOps Team, an essential component of our software development and delivery framework, as a Jira Administrator. In this role, you will collaborate closely with the Radar Digital Product Line (RDPL) programs to develop and implement solutions across multiple Jira servers, working together with the Platform Engineering team to identify and establish solutions that function effectively within a shared server environment used by programs across one of the largest Information System (IS) in the Northeast. The Department's mission is to provide world class Radar Software to be used in military systems deployed at sea and on land. Our software teams employ an Agile Scrum process to rapidly design, code, integrate and test capabilities on a continuous basis into a mature solution for our customers. This position is full-time on-site in Marlborough Massachusetts or Tewksbury Massachusetts This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee’s personal responsibility. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. What You’ll Do User Management: Lead the management of user accounts and permissions, including overseeing onboarding and offboarding processes to EIM/AD groups. Consistency Across Jira Projects: Drive alignment and standardization across all Jira projects (both unclassified and Information Systems (IS) while ensuring the effective implementation and maintenance of synchronization automation for configurations and issues. System Maintenance: Oversee and perform advanced system maintenance to ensure optimal performance, scalability, and reliability. Troubleshooting and Support: Serve as a senior resource for user support, providing expert guidance, resolving advanced issues, and developing strategic training initiatives. Workflow Customization: Architect, implement, and optimize workflows, permissions, and project structures to meet complex program-specific and organizational requirements. Upgrade Support: Lead system upgrade initiatives to ensure seamless transitions with minimal business disruption, including planning, testing, and execution. Tool Integration: Strategically manage and optimize integrations with other tools like Confluence, GitLab, and additional DevOps platforms to enhance system efficiency. Customizations and Enhancements: Oversee and implement advanced customizations and enhancements to improve system functionality, leveraging expertise in plugins such as Structure, Project Configurator, ScriptRunner, and JSU Automation. Data Management and Reporting: Lead the design and maintenance of dashboards, reports, and queries to address complex reporting requirements and deliver actionable insights to stakeholders. Documentation: Develop and maintain comprehensive, high-level documentation for system configurations, processes, and user guides to ensure knowledge transfer and operational continuity. System Monitoring: Proactively monitor system performance, identify trends, and implement preventative measures to maintain robust performance. Scripting: Design, develop, and refine advanced scripts to automate processes or enhance system functionality. Refactoring: Spearhead refactoring efforts to align existing implementations with best practices and improve system efficiency. Qualifications You Must Have Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations. Experience as a Jira Administrator, including expertise in configuring workflows, permissions, and issue types to meet complex project and organizational requirements. Experience in Jira automation features and scripting languages such as Groovy (for ScriptRunner) or JavaScript, with the ability to develop custom scripts and automation. Experience with Software Development Lifecycle (SDLC) processes, particularly those involving scripting and automation. Experience in Jira dashboards, reporting tools and plugins like Structure. Experience with configuration management tools (e.g., Git, GitLab) at an enterprise level. Experience with Agile and Scrum principles with demonstrated experience supporting and optimizing workflows and team processes in Jira for large-scale projects. Active and transferable U.S. government-issued Interim Secret security clearance is required prior to the start date. U.S. citizenship is mandatory as eligibility for a security clearance is required. We Prefer Advanced analytical skills to troubleshoot and resolve complex Jira configuration or integration challenges. Deep understanding and experience with CI/CD pipelines and tools such as Jenkins or GitLab CI/CD. Demonstrated success in managing multiple Jira instances across large and complex organizational environments. Strong expertise in project management principles, ensuring Jira configurations align with organizational strategies and goals. Advanced knowledge of Agile/Scrum principles to design and optimize Jira workflows for iterative development processes. Proven ability to create and manage complex custom scripts and automation rules to extend Jira functionality. Extensive experience in integrating Jira with other tools (e.g., Confluence, Bitbucket, Jenkins, GitLab, or other DevOps tools) to streamline operations. Proficiency in using APIs for developing and managing custom integrations. Strategic thinking and the ability to operate effectively in high-pressure environments, delivering results in a timely and efficient manner. Superior written and verbal communication skills to effectively engage with stakeholders at all levels, translating advanced technical concepts into actionable insights. Proven ability to lead and collaborate with teams across functions and geographies. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation eligible. The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia. #J-18808-Ljbffr Prattwhitney