AU Logistics Operations Specialist

AU Logistics Operations Specialist

Johor Bahru, Johor, Malaysia

We're rethinking homes for how people really live, and we're looking for a AU Logistics Operation Specialist to join our Logistics Operations team to help shape the future of living - one thoughtful detail at a time.

Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint. This is a fully remote role based in Malaysia, supporting our AU logistics operations.

What you'll be doing:

• Own end-to-end outbound operations, ensuring timely order processing, carrier collections, and daily dispatch execution while maintaining service level commitments.
• Monitor warehouse dispatch capacity, outbound workflows, and carrier performance, proactively identifying and resolving bottlenecks that may impact fulfilment timelines.
• Manage escalated outbound and delivery-related issues, conducting investigations and driving resolutions independently to minimise operational and customer impact.
• Coordinate cross-functionally with Warehouse, Customer Experience, Supply Chain, and Logistics teams to support operational requirements, showroom replenishments, and continuous improvement initiatives across outbound operations.

What you'll need to succeed:

• Experience managing transport and last-mile delivery operations, with a strong understanding of end-to-end outbound processes from order release through successful customer delivery.
• Proficient in TMS, ERP, or similar operational systems, with the ability to analyse performance data, identify trends, and drive data-backed corrective actions.
• Ability to analyse operational data, identify gaps or inefficiencies, and translate insights into practical corrective actions

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change. Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy. If you believe that good homes create good lives, come build with us.