Manager, Process & Risk Management - PULSE Operations

Manager, Process & Risk Management - PULSE Operations

As a Manager, Process & Risk Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that drive well-managed operations and deliver excellence. You will play a key role in driving business objectives by serving as a strategic partner to Operations subject matter experts. As an embedded member of the PULSE Implementations and Certification team, you will serve as the critical link between operational performance, risk identification, and process health.

We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes for the business, this is an excellent opportunity to advance your career in Process and Risk Management.

Key Responsibilities

• Risk Identification & Documentation: E mbed within the PULSE Implementations and Certification team to act as the primary point of contact for process risk issues. Partner with process subject matter experts to identify and document risks, proactively developing effective mitigation strategies and internal controls.
• Strategic Liaison: Act as the key liaison with audit and first-line risk partners to resolve issues and address inquiries specific to supported operations. Ensure alignment with established risk appetites and compliance standards.
• Remediation & Project Management: Lead the end-to-end management, remediation, and reporting of identified risk issues. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, and ensuring the overall success of the project.
• Data-Driven Insights & AI Automation: Leverage data and AI automation flows to analyze process health and systemic issues. Use these insights to drive process enhancements, standardize workflow solutions, and make continuous, incremental improvements to operational efficiency.
• Strategic Prioritization: Translate systemic risk issues into quantified business cases (calculating $ value and business impact) for product and tech prioritization.
• Process Oversight: Develop and maintain formal process documentation, including procedures and process flow diagrams. Lead the implementation of workflow solutions to enhance overall risk management efficiency.

Basic Qualifications

• Bachelor's Degree or Military experience.
• At least 5 years of experience in Financial Services, Operational and Regulatory Risk, Compliance, Internal Audit Operations, or Internal Controls.

Preferred Qualifications

• At least 7+ years of experience in Financial Services, Compliance, Internal Audit Operations, Internal Controls, or Operational and Regulatory risk.
• Strong understanding of the payments ecosystem and customer payment experiences.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• Experience building or utilizing AI automation tools (e.g., Google Gemini) for workflow optimization or data analysis.
• Experience utilizing Governance, Risk, and Compliance (GRC) applications to track and manage issues.
• Proven ability to build quantified business cases demonstrating return on investment and financial impact for product and tech prioritization.
• Excellent presentation skills and a demonstrated curiosity for uncovering the root cause of complex operational issues.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).