Product Support Representative

Technical Support Specialist Our client is seeking a Technical Support Specialist to serve as a key point of contact for customers, contractors, distributors, and internal teams. This role focuses on delivering exceptional support for product inquiries, order assistance, and basic troubleshooting. This is an excellent opportunity for someone with experience in manufacturing, engineering, construction, industrial, or technical products who enjoys problem-solving, customer interaction, and expanding their technical knowledge. Prior experience with lighting or electrical products is not requiredjust a strong aptitude to learn. Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs Deliver a professional, timely, and solutions-focused customer experience Troubleshoot basic product issues and escalate complex technical concerns as needed Partner cross-functionally with engineering, manufacturing, production, and sales to resolve issues Review product specifications and internal resources to provide accurate guidance Track and document customer interactions, cases, and resolutions in CRM systems Proactively follow up on open issues through resolution Support customers across the full lifecyclefrom initial inquiry through post-delivery support Maintain clear communication with both customers and internal stakeholders Continuously develop and maintain product knowledge Qualifications 3+ years of customer support experience in a technical or product-based environment (manufacturing, engineering, industrial, or construction) Strong experience supporting customers via phone and email Ability to troubleshoot and resolve basic technical or product-related issues Proficiency with CRM systems and Microsoft Office Experience in manufacturing, engineering, or technical product environments Work Environment Full-time, on-site role (MondayFriday, 8:00 AM5:00 PM) Located in a modern, newly renovated headquarters with Hudson River views Collaborative team environment (approx. 5-person support team) Exposure to a wide range of departments including engineering, production, sales, and marketing Leadership focused on career growth, training, and performance development Competitive benefits package including health insurance, paid holidays, and PTO This is a Contract to Hire position based out of New Windsor, NY. The pay range for this position is $19.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a fully onsite position in New Windsor,NY. This position is anticipated to close on Aug 3, 2026.