Assistant General Manager

We are a lifestyle brand that provides simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience to our customers. We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry. Principal Responsibilities / Essential Job Functions As an Assistant General Manager, you will be entrusted with the leadership of a team comprised of exceptional individuals who share our values. Your primary focus will be serving and educating guests about our products and highlighting the health benefits associated with each nutrient‑rich recipe, supporting their journey toward a better, happier life. You will also foster a positive environment for both team members and guests, ensuring a welcoming atmosphere every day. Lead by example, demonstrating positivity and maintaining clear communication with the entire team. Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism. Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment. Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures. Establish and maintain staffing plans that support anticipated volume fluctuations. Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well‑being of both customers and staff. Support supervisory functions, including hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates. Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow. Direct staff while on the floor to ensure smooth operations and address any issues promptly. Monitor and manage the expo station to guarantee timely and accurate food delivery to customers. Requirements Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry. 2+ years of proven managerial experience in the hospitality and/or restaurant industry. High School Diploma or GED required; 2 years of college preferred. Exceptional communication, organizational, and problem‑solving skills. Local/municipal requirements, such as Food Handler certification required. Ability to lift and/or move up to 50 pounds. Bilingual proficiency (English and Spanish) is a plus. Benefits Health & Wellness – Medical, Dental & Vision Paid Time Off (PTO) Discounted Meals Growth Opportunities 401(k) Plan with Company Match Pura Vida Miami is proud to be an equal‑opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve. #J-18808-Ljbffr