IT Technician

Job Description

Job Description

What You’ll Do

 Support manufacturing by troubleshooting and resolving hardware, software, and

network issues that impact production.

 Maintain production broadcast systems, error-proofing systems, customer

communication interfaces, scanners, printers, and associated hardware.

 Install, configure, maintain, and upgrade desktops, laptops, mobile devices,

printers, and peripheral equipment.

 Monitor and maintain network connectivity, switches, routers, wireless devices,

and server infrastructure.

 Maintain backup hardware, software, and disaster recovery documentation for

production systems.

 Support preventative maintenance activities to maximize equipment reliability

and minimize downtime.

 Partner with vendors and corporate IT on system implementations, upgrades,

and troubleshooting.

 Maintain system documentation, asset inventories, and technical procedures.

 Support continuous improvement, automation, and technology enhancement

initiatives.

 Monitor IT security, user access, and system integrity while maintaining

confidential information.

 Document support activities and ensure timely resolution of service requests.

 Follow all company safety policies and support emergency response procedures.

Who You Are

 Associate degree in Information Technology, Computer Science, or a related

field, or an equivalent combination of education and experience.

 1–2 years of IT support experience, preferably within a manufacturing or

industrial environment.

 Experience supporting Windows operating systems, Microsoft Office, Active

Directory, TCP/IP networking, printers, scanners, switches, routers, and wireless

infrastructure.

 Familiarity with SQL, ERP/MES systems, production broadcast systems, or

manufacturing technologies is preferred.

 Strong troubleshooting and analytical problem-solving skills.

 Excellent communication and customer service skills with the ability to support

employees at all levels.

 Ability to prioritize multiple tasks in a fast-paced production environment.

 Demonstrated ability to maintain confidential information and exercise sound

judgment.

 Experience supporting Just-in-Time (JIT) manufacturing operations is preferred.

Health, Safety, Physical & Travel Requirements

 Ability to work throughout a manufacturing environment, including standing,

walking, bending, climbing ladders, and occasionally lifting up to 40 pounds.

 Ability to safely work around production equipment while wearing required PPE.

 Ability to respond quickly to production-related technical issues.

 Flexibility to work overtime, weekends, or off-shift hours when required to support

business operations.

 Occasional travel (up to 10%) may be required for training, project support, or

assistance at other Emotiv locations.

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.