Director, Metrics Strategy and Reporting

Overview Director, Metrics Strategy and Reporting

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management. 

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

For years, the cybersecurity community has debated whether the CISO should report to the CIO or not. In regulated financial services, the answer is: both. The first-line CISO has operational responsibilities and reports to the CIO. The second-line Chief Tech Risk Officer (CTRO) and the Tech & Data Risk Management (TDRM) organization have broader responsibilities for cybersecurity but also reliability, software quality, resilience, and the risk of failing to manage our data. The CTRO is independent and oversees the work of the CISO, the CIO/CTO, and the Chief Data Officer. The CTRO reports to the Chief Risk Officer, who reports directly to the CEO. 

Our business leaders must constantly make technology decisions. TDRM makes sure they have the tech and data risk information they need to make good decisions. Associates within TDRM are highly-skilled information security, cybersecurity, site reliability engineering, technology, data analyst, data scientist, and risk management professionals. They have a wealth of experience and a demonstrated ability to add value with their advice and to deliver high-impact results.

As the Director, Metrics Strategy and Reporting, you will create a strategy for how to use metrics to drive change; help us update our suite of metrics for cybersecurity, technology risk, and developer quality; and drive the implementation of those metrics to effect systemic change. You will drive improvements to our reporting processes and ensure that materials meet our high bar for clarity, consistency, and message. You will oversee the coordination and drafting of our quarterly memo to the Risk Committee of the Board of Directors, partnering closely with our peers in the second line and our counterparts in the first line. You will support the development of technology, cyber, and data risk content for executive audiences. 

As the Director, Metrics Strategy and Reporting, will be a seasoned leader with strong knowledge of quantitative methods applied to technology/cyber risk, who can think strategically, is intellectually curious, and thrives in a data-driven environment.

• Execution oriented and a self-motivator.

• Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives.

• Passion and expertise in technology risk and cybersecurity domains, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions.

• Critical analytical thinker, including the ability to express a point of view supported by data (with both technical and non-technical audiences).

• Experienced people leader who includes, empowers, and inspires their direct reports

Responsibilities: 

• Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics. 

• Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks.

• Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds.

• Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated.

• Monitor metrics, investigate anomalies, and escalate necessary response actions.

• Make recommendations on how to better leverage metrics and data in reporting

• Oversee the development of various reports and reports, such as the quarterly Board memo, presentations to senior and executive management as well as external audiences

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 10 years of experience in cybersecurity or technology risk

• At least 5 years of experience with cybersecurity or technology risk metrics

• At least 5 years of experience with governance fora

• At least 3 years of experience leading people 

Preferred Qualifications:

• Master’s degree in computer science, mathematics, or engineering

• At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality

• At least 3 years of experience in cloud computing

• An understanding of more than one of the following domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence

• Experience revamping an organizational metrics program

• Experience with governance fora in which senior leaders use metrics to manage their organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Cyber Risk & Analysis

McLean, VA: $230,400 - $263,000 for Director, Cyber Risk & Analysis

New York, NY: $251,400 - $286,900 for Director, Cyber Risk & Analysis

Plano, TX: $209,500 - $239,100 for Director, Cyber Risk & Analysis

Richmond, VA: $209,500 - $239,100 for Director, Cyber Risk & Analysis

Riverwoods, IL: $209,500 - $239,100 for Director, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).