Senior Electronics Repair Technician

Senior Electronics Repair Technician

The Senior Electronics Repair Technician reports to the Applications and Service Manager and is a primary or secondary technical resource for the repair of serviceable TRUMPF-Huettinger power supplies. The first 1 to 2 years of the Senior Electronics Repair Technician career is primarily comprised of Lab Repair duties, where the individual receives product training and inventory tracking experience. After, the FSE will do a combination of both in-house repair and onsite repair.

Principle Duties and Responsibilities:

• Mainly performs high level Electronics repairs in house and at the customer site.
• Independently works field missions and troubleshoots difficult problems. Executes high level remote support including phone, email and video calls.
• Has a strong understanding of customer requirements and can provide Applications support in certain cases.
• Can train and coach junior level technicians/engineers.
• Resolves high profile cases/repairs.
• Has in depth knowledge in all major product lines.
• Achieves an exceptional first-time repair rate.
• Performs Start-ups, installations, demonstrations and Commissioning. Maintain accurate records of client accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases.
• Provide status reporting of ongoing projects and future projects.
• Maintain professional business relationships within peers, clients.
• Cooperation with other TRUMPF Huettinger departments.
• If necessary, help with 24-hour customer support line and IoT Services

Experience:

Basic Requirements:

• Experience of 5+ years in similar technical positions.
• Read and understand mechanical and electrical blueprints; and have a basic understanding of electrical and control systems.
• A basic understanding of systems/network communications technology – Ethernet, DeviceNet, Profibus, etc.
• Proficient in Microsoft Office and relevant administrative and industry software
• Strong communication, Interpersonal and organizational skills.
• Available for Travel 50%, no restrictions for domestic and international travel.

Preferred:

• Customer Service or Sales Support experience.
• Proven Project Management skills.

Education:

• Associates degree or higher strongly preferred in the area of Electronics. An equivalent combination of education and aforementioned experience would be considered. Desirable industry experience includes Repair Center work within the Power conversion and Electronics repair industry.

Salary range:

$38.04 - $68.82

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