Associate Director of Rooms

Description

Oversee the qualityof service provided at the front desk, bell desk and housekeeping department. Coordinate the efforts of all these areas to best serve the guest, present and future.

Company Background:

Pebble Beach Company, ("PBC" or "The Company") headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

Essential Duties & Responsibilities:

• Plan for group check-in and check-out. Acknowledge person in charge of group and work with them to coordinate arrangements.
• Investigate "no-shows" and deposits that have not been accounted for from the previous day.
• Block rooms, including groups, VIP's and special requests, making necessary notations on registration cards.
• Supervise posting and balancing of departmental charges and verify signatures. Deposit revenue with appropriate paperwork to account.
• Review unidentified charge accounts and follow-up.
• Handle special requests, complaints, and billing discrepancies; offer compensation where appropriate.
• Understand and implement group resumes and packing billing requirements.
• Oversee all banks, cash folios, over and short accounts.
• Keep front desk staff informed of VIP and group schedules and any other special arrangements.
• Coordinate daily with reservations to verify occupancy, arrivals/departures and requests.
• Schedule staff at a level consistent with budget and hotel activity.
• Train, develop and motivate staff to meet and exceed established service standards.
• Oversee the operations of Front Desk, Bell Desk, Guest Services, PBX, and Housekeeping departments.
• Coordinate the blocking and deep cleaning of guest rooms and public areas according to a pre-determined comprehensive plan.
• Establish and coordinate a well-planned guest room preventative maintenance plan which results in minimal guest or financial impact.
• Coordinate the scheduling, move in and detailing of guest room renovation project.
• Provide feedback and direction on al guest room renovation projects.
• Counsel, discipline and evaluate staff. Hire, promote and terminate staff.
• Set policies and objectives for department. Prepare annual budget of labor and material costs.
• Serve as manager on duty for resort, when appropriate.
• Control labor and material costs, ensuring profitable operation.
• Interface with all departments to ensure that guests' needs are met.
• Interface with various departments, such as conference services and reservations to ensure accurate billing.
• Reconcile room availability, blocking, oversold categories and unexpected "stay-overs". Set-up moves and notify housekeeping of changes.
• Inspect guest rooms on a regular basis.
• Walk public areas daily - set standard of cleanliness for all areas.
• Be a hands on manager.
• Know where to be and when to be there.
• Meet with staff weekly.
• Serve in employee cafeteria at least 2 hours a week.
• Attend all quarterly departmental meetings.
• Ensure staff know and understand mission statement, values, and standards.
• Be familiar with Forbes 4/5 star standards.
• Knows, models and integrates PBC culture (mission, values, and standards).
• Oversee arrangements for guest safety deposit boxes.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Required Skills:

• Leadership, motivational, supervisory, time management and problem-solving skills required.
• Must have excellent interpersonal skills and ability to handle difficult people and situations in a professional manner.

Desired Skills:

• Two to four years hotel or resort experience with supervisory responsibilities required.
• Basic computer skills and previous experience with property management systems preferred.
• Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons.
• Responsible for managing the customer experience, educating and upselling guests on products and services.

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $107,000 - $122,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.