ADR Operations Specialist

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.LOB Job Description:ADR Operations Specialist. This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is processing/settlement of ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal Operation areas. Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, approvals, consistent and clear client communication and proper prioritization around high value conversions. Associate is expected to continuously look for ways to improve processes and reduce manual work by identifying repetitive tasks, reporting, reconciliations, or other activities that could be streamlined through automation or AI. Associate will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities. Associate will be required to multi task in a high volume/value, fast paced environment all while meeting settlement needs. Responsibilities:Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary riskDrives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholdersPerforms quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standardsSupports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparationReviews and updates written procedures to ensure accuracySupports operational team projects and production of executive-level reports and presentations for senior management as neededRequired Qualifications: 2+ years related brokerage operations experience or Bachelor's degreeAbility to escalate appropriately and obtain problem solving skills Solid oral & written communication skills Ability to independently manage small and medium sized projectsAbility to multitask in a high volume/fast paced environmentAbility to learn and understand different settlement functions and platforms.Ability to adhere to workplace excellence and LOB in office schedule. This position can't support extended remote work.Desired Qualifications:Knowledge of trade lifecycle or stock marketStrong motivation to succeedUnderstanding of Risk & Control issuesPrior team lead or management experienceStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldSkills:Risk ManagementWritten CommunicationsActive ListeningAttention to DetailCritical ThinkingOral CommunicationsProblem SolvingAdaptabilityCollaborationPrioritizationShift:1st shift (United States of America)Hours Per Week: 40SummaryLocation: JacksonvilleType: Full time