Senior Tooling Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a remote role based in the US.

About The Job You're Considering

The Automation Specialist – Monitoring & Automation is responsible for designing, implementing, and supporting monitoring, reporting, and operational automation capabilities across hybrid enterprise environments. This role focuses on improving service stability, visibility, and operational efficiency through the administration and enhancement of tools such as  Microsoft System Center Operations Manager (SCOM) ,  System Center Orchestrator (SCORCH) ,  SCCM/MECM ,  AutoSys ,  Ansible ,  Azure Monitor , and  Azure Log Analytics / Azure logging .

The successful candidate will work closely with infrastructure, application, operations, and service management teams to define monitoring standards, automate operational workflows, improve reporting and dashboards, integrate alerting and logging into enterprise processes, and support the lifecycle management of monitoring and automation platforms. This role requires a strong blend of technical depth, operational discipline, and the ability to translate service health and telemetry into actionable insight for support teams and stakeholders.

Your Role

Monitoring & Observability

• Design, implement, administer, and continuously improve enterprise monitoring solutions across on-premises and Azure-based environments.
• Configure and maintain  SCOM management groups, agents, management packs, rules, monitors, alerts, dashboards, subscriptions, maintenance windows, and reporting.
• Support integration of monitoring platforms with enterprise ITSM and event management processes to enable effective alert routing, auto-ticketing, escalation, and operational response.
• Define monitoring standards, thresholds, health models, and alerting logic for infrastructure and platform services in collaboration with service tower teams.
• Develop dashboards and operational reporting that provide meaningful visibility into system health, availability, performance, capacity, incident trends, and service quality.
• Support Azure-native observability capabilities using  Azure Monitor ,  Log Analytics , and Azure platform logging services.
• Analyze metrics, logs, events, and trends to identify recurring issues, service degradation, or opportunities for proactive improvement.

Automation & Orchestration

• Design and develop automation solutions to reduce manual effort, improve consistency, and accelerate operational response.
• Build and maintain automation workflows using  Ansible ,  PowerShell ,  SCORCH/System Center Orchestrator , and related scripting/orchestration tools.
• Automate monitoring platform administration tasks, object lifecycle management, maintenance scheduling, alert handling, dashboard updates, and reporting workflows.
• Create and maintain reusable automation assets, scripts, playbooks, runbooks, and templates in alignment with DevOps and infrastructure-as-code principles.
• Support integration of operational tooling through APIs, webhooks, and automation pipelines where appropriate.
• Collaborate with engineering and operations teams to implement auto-remediation, standard changes, and automated service support patterns.

AutoSys Administration & Batch Operations Support

• Administer and maintain  AutoSys job scheduling environments, including job definitions, calendars, schedules, agents, and execution monitoring.
• Monitor batch job processing, investigate failures, coordinate recovery actions, and support operational continuity for scheduled workloads.
• Implement and maintain documented procedures for job restarts, cancellations, schedule changes, and controlled production support.
• Assist with AutoSys platform support activities including configuration updates, patching coordination, troubleshooting, testing, change execution, and reporting.
• Partner with application, infrastructure, and service management teams to improve resiliency and governance of batch scheduling services.

Key Responsibilities

Endpoint / System Management Support

• Support  SCCM/MECM administration for software deployment, patching, system updates, configuration management, and compliance reporting as part of the broader monitoring and automation ecosystem.
• Assist in the collection and reporting of endpoint health, software deployment outcomes, patch posture, and operational compliance measures.
• Work with platform owners to align endpoint telemetry, automation, and reporting with enterprise support and security requirements.

Reporting, Governance & Continuous Improvement

• Produce operational and executive reporting for service performance, trends, outages, capacity, and automation effectiveness.
• Develop KPI, SLA, SLI, and SLO-aligned dashboards and reports to support governance and service reviews.
• Maintain technical documentation including architecture diagrams, operating procedures, build guides, support runbooks, and knowledge articles.
• Identify opportunities for standardization, optimization, and automation using Capgemini continuous improvement and operational excellence practices.
• Participate in problem management, root cause analysis, and improvement initiatives to reduce incidents and improve service reliability.
• Support audit, compliance, and controlled operations by ensuring traceability, documentation, and standardized execution of changes and operational tasks.

Your Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• 5+ years of experience in infrastructure operations, monitoring, systems administration, or automation engineering roles.
• Strong hands-on experience with  Microsoft SCOM administration, monitoring design, and alert/event management.
• Experience with  Azure Monitor ,  Azure Log Analytics , and Azure platform logging/monitoring concepts.
• Experience with  AutoSys administration and/or enterprise batch scheduling support.
• Experience with  Ansible for operational automation, orchestration, and configuration management.
• Experience with  SCORCH / System Center Orchestrator or a comparable orchestration platform.
• Experience with  SCCM/MECM administration, patching, software deployment, and reporting.
• Strong scripting experience with  PowerShell ; additional experience with Python, Bash, or similar is desirable.
• Strong understanding of Windows Server administration and hybrid infrastructure operations.
• Familiarity with ITSM processes such as incident, problem, change, event, and request management.
• Experience building dashboards, service reporting, and operational metrics for technical and non-technical stakeholders.
• Monitoring and observability engineering
• Reporting, dashboarding, and service metrics
• SCOM management packs, rules, monitors, and alerting
• Azure Monitor and Log Analytics
• Azure logging, analytics, and alerting
• AutoSys administration and batch job operations
• Ansible playbook development and automation
• SCORCH / runbook orchestration
• SCCM/MECM administration and compliance reporting
• PowerShell scripting and operational tooling
• Incident analysis and operational troubleshooting
• Documentation, support runbooks, and knowledge management
• Experience in hybrid enterprise environments spanning on-premises infrastructure and Azure cloud services.
• Familiarity with CI/CD concepts, Git-based source control, and automation delivery pipelines.
• Experience integrating monitoring and automation tools with  ServiceNow or comparable ITSM/event platforms.
• Knowledge of infrastructure-as-code, configuration-as-code, and operational automation best practices.
• Exposure to compliance, security, and audit-focused operational controls.
• Relevant certifications such as Microsoft Azure, System Center, ITIL, or automation-related credentials.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex operational issues
• Ability to work effectively across infrastructure, application, operations, and service management teams
• Strong written and verbal communication skills
• Organized and disciplined approach to documentation, change control, and operational execution
• Ability to manage multiple priorities in a fast-paced delivery environment
• Continuous improvement mindset with a focus on automation, standardization, and service quality

The base compensation range for this role in the posted location is: $70,176- $170,040.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.