Empire - Restaurant Manager

Brief Description As a Restaurant Manager, a typical day might include the following: Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness Preparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons Performing nightly check outs and audits Investigating and resolving service/food quality complaints Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity Enforcing established safety practices and ensures quality standards are maintained Accountable for all sales and operating transactions in compliance with the policies and procedures Providing a positive, fun working environment for associates Other duties as assigned Supervisory Responsibilities Supervising approximately 30-60 front-of-house employees per shift Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Requirements Minimum of 2 years' management experience in a full service food and beverage, high volume upscale and/or club environment required Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check TIPS or other recognized Alcohol Certification required High School Diploma required. Associate or Bachelor’s degree preferred Exemplary customer service skills Strong problem solving and analytical skills Ability to work well with people internally and externally at all levels Solid planning, organizing and scheduling abilities Strong team building skills with emphasis on development and ability to think outside the box Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others Work hours necessary to maintain facility Physical Demands / Work Environment / Hours The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions. May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment Non-typical office hours will be customary including evenings, weekends, and holidays Summary Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work. We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Big Night Entertainment Group