PARKING ASSISTANT

Parking Assistant

The Parking Assistant provides safety, assistance and information to patients, guests and staff entering or exiting facility including valet parking services and traffic control.

The Parking Assistant:

• Manages flow of traffic at each major point of entry with the Carilion Clinic campus to ensure smooth and efficient patient flow.
• May direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies to designated parking areas.
• Greets, directs and offers assistance to patients and guests as they enter and exit parking areas.
• Cross-trains in all parking areas.
• May notify nurses when patient arrives
• Operates shuttle service for patients, guests and staff to and from various Carilion facilities.
• Drives, inspects and manages maintenance for all vehicles.
• Provides after hours transportation for special groups or tours.
• Parks and retrieves vehicles for patients, guests with special needs, and special guests (executives, celebrities, etc.). Drives vehicles to overflow lot as needed.
• Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage. Tracks and reports daily ticket count for Guest Services.
• Patrols campus and contacts Police for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
• Directs and positions vehicles accordingly to avoid disruption of traffic flow at entrance.

What We Require:

Education: High School Graduate or GED required. Experience: Two years related experience in customer service or parking. Licensure, certification, and/or registration: Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards. Other Minimum Qualifications: Must have strong communications skills, be hospitable, calm, have tact, diplomacy and be professional in all situations.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Benefits, Pay and Well-being at Carilion Clinic:

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training