Plumbing Service Technician

Job Description

Job Description

Plumbing Service Technician\u007C Northfield, OH

Jackson Comfort 

Keep Homes Comfortable. Build a Career You'll Be Proud Of. 

At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service. 

We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers. 

If you're tired of working somewhere you're just a number, we'd love to meet you

Job Description 

We are looking for an experienced plumber who can diagnose problems, make quality repairs, communicate with customers, and take pride in doing the job right. 

Job Duties for Our Next Plumber 

Diagnose, repair, and maintain residential plumbing systems 

Perform plumbing service, repairs, replacements, and installations 

Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems 

Identify the cause of plumbing issues and recommend the best solution 

Present repair and replacement options clearly to customers 

Complete estimates, invoices, and job documentation accurately 

Maintain a clean and organized work area, vehicle, and tools 

Follow all safety procedures, plumbing codes, and company standards 

Provide excellent customer service on every call 

Skills & Experience for Our Next Plumber 

3+ years of residential plumbing service experience preferred 

Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.

Knowledge of residential plumbing systems, repairs, and installations 

Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.

Comfortable working independently in customers' homes 

Strong customer service and communication skills 

Valid driver's license with an acceptable driving record 

Applicable plumbing license preferred or required based on local regulations 

Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.

Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Physical & Environmental Requirements

You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments.

You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow)

You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods

Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands. 

What Success Looks Like for Our Next Plumber 

Shows up ready to work and follows through on commitments 

Takes pride in quality work and attention to detail 

Communicates clearly with customers and teammates 

Works safely and follows established processes 

Takes ownership, solves problems, and is willing to keep learning 

Benefits for Our Next Plumber 

Company-provided phone/tablet  

Tool and safety equipment support 

Medical, dental, and vision insurance 

401(k) with company match 

Paid time off and paid holidays 

Company-paid life and disability insurance 

Paid training and professional development 

Opportunities for career growth and advancement 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.