Accounts Receivable / B2B Collections Specialist
Robert Half
Job Description
Job Description
We are looking for an experienced Accounts Receivable / B2B Collections Specialist to support receivables performance and strengthen cash flow operations in Cincinnati, Ohio. This role focuses on managing commercial past-due accounts, resolving payment issues, and partnering with customers in a detail-oriented, solutions-oriented manner. The ideal candidate brings strong judgment, sound knowledge of collection practices, and the ability to balance recovery goals with positive client relationships.
Responsibilities:• Develop and carry out account-specific collection strategies to recover outstanding commercial balances efficiently and effectively.
• Review aging data, payment trends, and account activity to identify delinquency risks and prioritize follow-up efforts.
• Work directly with business customers to secure payments, arrange structured repayment options, and negotiate acceptable resolutions within company guidelines.
• Research invoice questions, payment discrepancies, and disputed charges, coordinating with internal teams to bring issues to resolution.
• Record collection outreach, account updates, commitments, and results accurately within accounts receivable and collection systems.
• Track portfolio performance and raise long-standing or high-exposure accounts to leadership when additional action is needed.
• Perform all collection activity in accordance with applicable regulations, company standards, and established credit practices.
• Prepare reporting on receivable aging, recovery progress, and expected collections to support financial planning and management review.
• Recommend workflow and process improvements that enhance efficiency, reduce delinquency, and improve collection outcomes.• At least 3 years of experience in business-to-business collections, credit, or accounts receivable administration.
• High school diploma required; an associate or bachelor’s degree in accounting, finance, business, or a related discipline is preferred.
• Working knowledge of commercial collection procedures, credit practices, and applicable legal or regulatory requirements.
• Strong communication and negotiation skills with the ability to preserve customer relationships while driving payment resolution.
• Solid analytical skills and close attention to detail when reviewing account histories, aging reports, and payment activity.
• Ability to manage a high-volume portfolio while staying organized, responsive, and attentive to details.
• Proficiency with Microsoft Office and accounts receivable platforms, including Microsoft Dynamics 365 or similar ERP environments.
• Demonstrated success meeting or surpassing collection goals in a fast-paced setting.
Vacancy posted 2 days ago
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