Collections specialist
$22 per hourExpress Employment Professionals Defunct
Job Full Description Collections specialist Pay: $22/hr
Location: Colerain, OH
Job Summary:
The Collections Specialist will manage an assigned portfolio of customer accounts, driving timely payment collection while maintaining positive customer relationships. This role will focus on reducing past-due balances, resolving billing issues, and meeting key collection metrics such as DSO, CEI, and past-due percentage.
Requirements
#SRGDH Cincinnati (Northwest), OH
2195
1375 Kemper Meadows Drive
Suite A
Cincinnati, OH 45240
Location: Colerain, OH
Job Summary:
The Collections Specialist will manage an assigned portfolio of customer accounts, driving timely payment collection while maintaining positive customer relationships. This role will focus on reducing past-due balances, resolving billing issues, and meeting key collection metrics such as DSO, CEI, and past-due percentage.
Requirements
- Prior collections experience required; commercial collections experience strongly preferred .
- Basic understanding of accounts receivable, billing processes, credit, and collection practices.
- Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms .
- Proficiency with Microsoft Office applications, particularly Excel and Outlook .
- Strong written and verbal communication skills, with effective negotiation and customer service abilities.
- Highly organized with strong time management, problem-solving, and attention-to-detail skills.
- High degree of integrity and confidentiality, with the ability to follow credit policies and appropriately escalate issues.
- Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets .
- Conduct high-volume outbound calls and emails to customers regarding outstanding balances and accurately document all collection activity.
- Identify billing disputes, short payments, and service issues and coordinate resolution with Sales, Customer Service, and other internal departments.
- Negotiate payment arrangements within established guidelines and obtain management approval when arrangements exceed assigned authority.
- Apply and release credit holds according to company policy and coordinate service suspensions or container retrievals with Operations and Dispatch.
- Prepare documentation and recommendations for uncollectible accounts requiring write-off, collection agency placement, or legal referral.
- Maintain positive customer relationships and protect customer loyalty while consistently pursuing timely payment and adherence to credit policies.
#SRGDH Cincinnati (Northwest), OH
2195
1375 Kemper Meadows Drive
Suite A
Cincinnati, OH 45240
Vacancy posted 2 days ago
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