Catering Supervisor

Catering Supervisor

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $30.00 - $34.00.

The work hours for this position are Mon - Fri + Weekends, 9:00 am - 7:00 pm.

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events.

Well organized with outstanding coordination and multitasking ability

Can communicate up, down and across the organization to ensure success

Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite

Excellent verbal and written communication skills

Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs

A systematic approach to problem-solving

Always promotes positive guest and co-worker relationships

Can calmly and effectively adapt to constructive feedback in high-stress environment

Coordinate activities with other internal departments. Participate in management team meetings

Interface with vendors and key service users within client organization

Works with the Catering Managers in preparing performance objectives and evaluating the service staff

Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening

Must work directly with food production to ensure proper portioning and production needs are met

At least 2 years providing excellent one on one customer service in hospitality, food service or retail environments.

Previous experience supervising others

ServSafe Certification

Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus

Follow all safety rules and actively prevent accidents

Comply with all SERV Safe and HACCP programs and principles

Manage and update Cater Trax catering software per client requests

Works with the Catering Managers in the preparation of performance objectives and evaluation of the service staff

Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions

Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user

Manage catering inventory

Respond to guest requests in a friendly, timely, and efficient manner

Constant communication with the team and management regarding any guest special needs

Supports the operation, if needed, by assisting with service delivery

Work up to 8 hours a day on your feet, excluding breaks

Must be able to lift a minimum of 25lbs

Come to work properly dressed according to the dress code

Employee must be able to work under pressure and time deadlines during peak periods

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.