Customer Service Representative

Customer Service RepresentativeWillow Grace Veterinary Hospital - Middletown, DE 19709OverviewPosition Type Full Time Job Shift DayClient Service Representative (CSR)At Willow Grace Veterinary Hospital, compassion, empathy, and grace guide every interaction we have—with our patients, our clients, and one another. We are seeking a Client Service Representative who will serve as the welcoming face and voice of our hospital and who understands that exceptional client care is just as important as exceptional medical care.Position SummaryThe Client Service Representative is often the first and last point of contact for our clients and plays a critical role in shaping their experience. This position requires warmth, professionalism, emotional intelligence, and the ability to support clients with kindness and clarity—especially during stressful or emotional moments.QualificationsRequirements (Required)Prior client service experience required (veterinary or medical setting preferred)Weekend availability is requiredStrong communication and interpersonal skillsAbility to remain calm, compassionate, and professional in emotionally charged situationsComfort working in a fast-paced, team-oriented environmentCommitment to treating every client and patient with respect and empathyKey ResponsibilitiesGreet clients and patients warmly in person and over the phoneServe as a compassionate liaison between clients and the medical teamSchedule appointments and manage check-ins and check-outsAccurately enter and maintain client and patient informationCollect payments and explain invoices clearly and respectfullyAnswer questions with empathy, professionalism, and attention to detailSupport clients during difficult or sensitive situations with grace and understandingMaintain a clean, organized, and welcoming front-desk environmentUphold hospital policies, confidentiality standards, and ethical practicesWhat We're Looking ForA kind, dependable professional who truly enjoys helping peopleSomeone who leads with empathy, patience, and graceExcellent listening and problem-solving skillsStrong organizational abilities and attention to detailA team player who contributes positively to a respectful workplace cultureWhy Willow Grace?A values-driven hospital where compassion comes firstA supportive, respectful, and collaborative teamThe opportunity to make a meaningful difference for pets and the people who love themA culture built on empathy, grace, and mutual respectIf you believe client service is about connection, understanding, and heart—and you want to be the welcoming face of a compassionate veterinary hospital—we would love to meet you.