IT Officer

We are seeking a customer-focused and technically skilled IT Officer to deliver high-quality IT and audio-visual support across the Gardens and Museums, managing end-user services, systems administration, device management, and infrastructure while driving continuous service improvement and supporting staff with secure, reliable, and effective technology solutions. The position is set to commence 27 July 2026 and will be full time (37.5 hours per week) for 8 weeks (with a pay rate of £18.80 per hour + holiday pay ). Main Duties IT Support and Customer Service Manage a case load of support requests through the IT Team’s service management tool - always ensuring that requests are handled correctly, and the service offering is to the highest standard. Coordinate and collaborate with IT Team colleagues, planning for and fulfilling large tasks and peaks of activity. Understanding user requirements (including those with non‑technical background) to provide advice and support to all staff on making the most of existing tools, resources and services. Provide training and induction as required. Providing support for systems across the Gardens and Museums, diagnosing, troubleshooting, and repairing software and hardware problems reported by users. As a member of the broader IT Team be responsible for advising staff on best practice in information security and data management, ensuring that users are security aware and act accordingly. Be responsible for the installation and commission of Gardens & Museums IT provided computing equipment. Actively engage with University bodies including central IT Services in relation to IT support issues. Audio-Visual Support and Customer Service To carry out regular and scheduled preventative maintenance checks on the AV equipment and spaces used for teaching and commercial use across the Gardens & Museums. To provide responsive and effective Audio-Visual Support across the Gardens & Museums, where and when appropriate training on the effective use of Audio-Visual equipment and technologies. To directly assist in Maintenance, Configuration and Deployment of Gardens & Museums Gallery Interactives via the standard deployment paths. To take responsibility for the management and administration of the Shared Gardens & Museums Audio-Visual Equipment and the control of its use and return. Endpoint Device Administration and Maintenance Take an active role in the administration and maintenance of Endpoint Devices (Windows and Apple) including their configuration and deployment. And assist in the maintenance, and administration of the Gardens & Museums Device Management Platforms and their associated infrastructure and configuration. Ability to advise users on suitable hardware and software requirements for desktop, laptop, and mobile devices. Ensure that Endpoint Device Management processes and procedures are documented, and that documentation is maintained. Plan and carry out IT inventory exercises ensuring that IT equipment data is regularly checked, maintained, and kept up to date. Maintain DNS and DHCP registration records – including additions and regular auditing, to ensure accuracy and capacity. Identity & Access Management. Maintain the active database of current users and access to systems, creating new accounts and disabling accounts as appropriate, as well as other routine maintenance. Manage Microsoft Entra accounts and accesses – including creation and administration of user accounts. Systems Administration and Infrastructure. Manage operating system and application upgrades, security patches and other standard system administration tasks on Windows, Apple and Linux servers. Deploy, maintain, and test backup solutions both on‑site and using University centralised solutions. To assist in the administration of the Gardens & Museums IT Monitoring System, alongside the review and active implementation of preventative monitoring as and when appropriate to existing and newly developed systems and services. Continuous Improvement Actively identify opportunities for improvement to the operational efficiency and quality within IT, proposing changes to procedures and services to add or ensure service value. Keep own skills up to date, developing a depth or breadth of knowledge in an appropriate area through learning and practice. Participate in IT improvement projects, including taking the role of Project Manager as applicable. Other Take part in the Department’s Personal Development Review process. Produce and maintain internal processes and procedures for Gardens & Museum IT, ensuring that suitable resources exist to allow IT support staff to fulfil their duties. Develop and oversee the production of quality documentation including technical specification, operation guides and support advice for use by colleagues across the Gardens and Museums. Any other duties that are commensurate with the grading of this post. Selection Criteria Educated to degree level or possess equivalent professional qualifications and experience in a relevant field. Experience of providing IT Support in a service‑oriented environment and track record of delivering excellent customer service. Experience in the support and administration of AV equipment and operations in a small‑medium organisation. Experience in the use, support, and administration of Mobile Devices (iOS and Android). Strong problem‑solving skills, with a track record of finding effective and innovative solutions to both technical and non‑technical problems. A willingness and ability to work as part of a team as well as autonomously, completing tasks within given schedules, and at times under pressure. Excellent organisational skills, self‑motivated and eager to learn. Excellent interpersonal communication skills, both written and spoken, and the ability to communicate technical issues in an accessible and supportive way. Proven experience of writing documentation (technical and non‑technical). Vacancy ID: 23467 Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so. #J-18808-Ljbffr