Captain

About Us

Via Aurelia is an immersive journey into the heart of Tuscany delving deeply into its traditions, presenting flavors shaped by the region’s centuries of trade and vast coastline. It’s these traditions we have distilled into a modern San Francisco setting, as the anchor tenant of the VISA’s global headquarters. In this 8,500 square foot restaurant, you take an immersive journey into the heart of Tuscany, blending traditions of California’s vibrant produce and dynamic spirit. 

Our Team

We value our employees, community, and the restaurant culture above all else and are seeking fun, professional and likeminded individuals to join our team. We are outgoing, positive hospitality professionals with passion for learning and growth. We provide exceptional guest experiences and continually strive to exceed guest's expectations with every opportunity. We highly encourage people of all backgrounds with varied experience levels to apply. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

About the Position

The Captain ensures that guests have a pleasant and memorable dining experience. The Captain is the primary point of contact for guests throughout their experience. They will introduce the concept of the restaurant, prompt for allergies and help guests with food restrictions navigate the menu. The Captain is the liaison between the culinary team and Front Servers. They must coordinate with the kitchen and ensure that tables are properly marked in accordance with the menu. During the dining experience the Captain will interact with guests and answer any questions about the menu, wine, or concept. The Captain is responsible for maintaining all aspects of service in their section to ensure an excellent guest experience by consistently maintaining menu, wine, cocktail and service standard knowledge 

Duties, Responsibilities & Expectations:

The outlined responsibilities below reflect an overview of the position; as a growing company we will need to be flexible to a changing environment and change in duties and responsibilities. 

• Ability to deliver exceptional customer service, handling orders, serving food and drinks, and maintaining a tidy dining space while managing a fast-paced service
• Effectively communicate with guests, managers, and colleagues
• Strong attention to detail and desire to collaborate with fellow servers and work as a team
• Extensive product knowledge, especially when it come to ingredients, food techniques and wine from Italy and around the world 
• Ensure steps of service are executed consistently and with excellence
• Anticipate guest needs, resolve concerns with grace, and elevate the overall dining experience
• Train and mentor servers, runners, and support staff on standards, product knowledge, and service style
• Food and safety compliance with all local, state, and federal laws
• Must be able to obtain all necessary certifications including but not limited to Food Handlers, Sexual Harassment and Responsible Beverage Service

Physical Requirements:

• Ability to continuously stand or walk
• Ability to bend, squat, climb stairs and lift frequently
• Ability to lift up to 50 pounds occasionally.