Technology Support Specialist
BCForward
Job Description
Job Description
Job Title: Technology Support Specialist
Location: Irvine, CA
Duration: Contract - 2–3 months with possible extension
Job Description
We are seeking a Technology Support Specialist I to join our dynamic team. The ideal candidate will have strong experience in on-site end-user support, audio-visual systems, collaboration platforms, and asset management and a proven ability to diagnose and resolve hardware, software, and AV issues while delivering timely, customer-focused service .
Responsibilities:
- Provide on-site technical support for users working on-site, at client engagements, and off-site.
- Troubleshoot PC, Mac, application, AV, and network connectivity issues.
- Manage ServiceNow tickets, prioritize work, and adhere to SLAs.
- Support Windows and macOS, and Microsoft applications including Outlook, Teams, OneDrive, and Microsoft 365.
- Provide Audio Visual support for Surface Hubs, Crestron, Teams Rooms, and related AV equipment.
- Support additional technologies including Condeco, Barco ClickShare, Pano, Polycom, Cisco, and peripherals such as speakers, cameras, monitors, and kiosks.
- Perform asset management including shipping, receiving, tracking, and lifecycle management.
- Handle printer installation, configuration, relocation, and troubleshooting.
- Deliver event and meeting support on-site or off-site, including VIP/white-glove assistance.
- Provide remote hands support guided by the network operations team, including port checks, cable tracing, reboots, and device upgrades.
- Travel occasionally to support nearby locations, client sites, or events. Provide occasional after-hours support as needed.
Required Skills & Qualifications:
- Hands-on experience supporting Surface Hubs, including configuration of display, audio, and network settings.
- Proficiency with Crestron systems for network, audio, and video troubleshooting
- Strong troubleshooting across Windows, macOS, networking, and AV peripherals.
- ServiceNow ticket management with awareness of SLAs and prioritization practices.
- Customer service mindset with clear written and verbal communication.
- 2+ years of on-site technical support experience or a degree in a related field.
Preferred Skills:
- Familiarity with Condeco, Barco ClickShare, Pano, Polycom, Cisco, and enterprise AV ecosystems.
- Experience providing VIP/white-glove support and event support.
Vacancy posted 3 days ago
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