Bilingual Customer Service Representative - Insurance Processing

Bilingual Customer Service RepresentativeWe are seeking a detail-oriented Bilingual Customer Service Representative to join our Insurance Processing team within our Loan Servicing Department. In this role, you will assist borrowers by answering questions regarding their insurance coverage, deductibles, and ensuring their premiums are paid. If you enjoy staying organized, working on multiple different things at once, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization.In This Role, You Will:Handle incoming phone calls and customer inquiries, in both Spanish and English, related to their insurance and escrow accountsGuide borrowers through the insurance policy requirements and updating their escrowed insurance detailsTrack, document, and follow up on borrower needs to ensure timely completion according to Agency guidelinesComplete reports and make outbound calls to correct any collateral discrepanciesMaintain professional, friendly, and helpful interactions with IHFA borrowers and team membersProvide additional support and complete other duties as assigned by leadershipWhy Work With Us?At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.RequirementsBilingual in English and Spanish requiredExperience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferredPrevious customer service or call center experience preferredAbility to work independently, organize, prioritize, and manage multiple responsibilitiesStrong attention to detail and problem-solving skillsAbility to maintain excellent customer and team relations at all timesStrong communication skills and proficiency in Microsoft Office programs preferred