Retail Store Manager

Overview PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Store Manager About Life At PetSmart: At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. Benefits That Benefit You: Paid bi-weekly; Health & Wellness Benefits; 401k Plan with company match; Flexible schedule (days, nights, weekends); Paid time off; Tuition assistance; Associate discounts; Career pathing; Development opportunities. Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable for ensuring all associate reviews are delivered on time. Overall Store Experience Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures and code of ethics for themselves and their team. Conducts monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Reviews in-store cameras to assess safety practices and associate behaviors; provides coaching and accountability as appropriate. Takes immediate action and reports when a sick/injured pet is identified in the store; arranges transport to the vet as needed. Shares responsibility with store opening and closing procedures to uphold our brand promise. Business Management Delivers corporate strategy and profitability goals by executing the direction set by leadership. Analyzes, identifies root causes, and responds to reporting in all areas of the store; communicates results and creates improvement plans where needed. Identifies opportunities to grow the business, recognizes successes, and holds associates accountable for achieving store P&L targets (sales and shrink). Manages expenses such as labor and supplies and other store metrics. Leverages home office partners and resources to submit and follow up on store-related work orders and purchase card allocation. Creates and posts schedules for the entire store. Responsible for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Runs store-related errands to support store needs. Qualifications 4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. People leadership Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment Associate may stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; may stoop, kneel, crouch, talk and hear. Depth perception required. Reasonable accommodations may be made. Frequently lifts and/or moves up to 50 pounds and occasionally more than 100 pounds with team lift. Depth perception required. Occasionally exposed to moving mechanical parts, a wet environment with pet hair, moderate noise, and exposure to live animals and handling. Do What You Love Join us for a chance to make a meaningful impact every day. Whether helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom, you'll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. We’re excited to hear your story and learn more about you. Apply now! PetSmart is an Equal Opportunity Employer. We provide equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout the application process, as required by law. This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates and are always accepting applications. Contact your local PetSmart store to check which roles they are actively hiring for. This job summary describes the general nature and level of work associates/leaders perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact pay rate will be based on experience, training, skills, and store location. In no instance will PetSmart pay less than the local minimum wage. This position is eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at Applicants must be over the age of 18 (except where required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles: we will consider qualified applicants with arrest and conviction records in a manner consistent with the law. #J-18808-Ljbffr