Sr. Program Manager, Learning & Development, New Seller Recruitment (NSR)

Sr. Program Manager, Learning & Development, New Seller Recruitment (NSR)

Job ID: 2910375 | Amazon.com Services LLC

The New Seller Recruitment (NSR) organization identifies and recruits the brands and products our customers want and helps drive their success by ensuring a strong start on Amazon. The Sr. Program Manager for Learning and Development will create, execute, and continuously iterate role-based/vertical sales learning sessions for existing account teams, supporting specific training needs. They will add this content to existing programs or deliver as net-new training/programs and where appropriate, conduct Train the Trainer sessions to scale relevant material to other verticals. The ideal candidate is resourceful, customer-focused and team oriented, with a background in sales enablement. They will enjoy the challenges of developing and improving processes in a dynamic organization. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and ever-changing business environment. The Sr. PM, L&D, must be able to Think Big and Dive Deep, and be skilled at managing multiple priorities, and communicate effectively with employees at all levels.

Given the NSR goal to build a healthy pipeline of new sellers and valuable selection for the US 3P Business, the Sr. PM, L&D, is responsible for foundational improvements in how we train account reps to engage with sellers throughout the one-year sales cycle. In this role, you will design, develop, and evaluate innovative and scalable learning solutions using modern learning technology and methods. You will dive deep into the role of your customers to understand their challenges. You will partner with stakeholders and subject matter experts to identify training needs and objectives, determine priorities based on business goals, and secure resources. You will work with Instructional Designers to produce engaging course content, learning activities, and knowledge assessments for instructor-led and blended modalities. You will be the voice of the learner and the business, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.

This position involves regular communication with management and stakeholders on status, relevant insights, and operational program metrics. Essential traits include influencing capabilities, project management skills, an executive presence, and the ability to successfully manage multiple competing priorities simultaneously. The ideal candidate will also have strong analytical abilities and be able to balance high standards with delivering results at scale in an ambiguous environment.

Key job responsibilities

1. Become ingrained with the business, goals, challenges, inputs, tools, etc. of NSR employees
2. Iterate on and implement the strategy for NSR sales training including but not limited to: developing measurements of success based upon business impact/metrics, implement live and self-directed learning programs
3. Develop and deliver world-class training and learning opportunities that are scalable to enable our team to deliver the world’s best service for our Selling Partners
4. Collaborate with our sales leaders to rapidly innovate and develop highly effective training material, assessments, and learning options
5. Create and implement employee development programs to increase employee engagement and satisfaction
6. Manage a curriculum portfolio to ensure the team has accurate and up to date training materials and assessments from new hire onboarding through continuing education and role specific accreditation programs
7. Develop and use assessments to guide and validate learning
8. Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies
9. Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness and deliver results

BASIC QUALIFICATIONS

1. 5+ years of program or project management experience
2. Experience using data and metrics to determine and drive improvements
3. Experience owning program strategy, end to end delivery, and communicating results to senior leadership
4. Experience working cross functionally with tech and non-tech teams
5. Ability to translate complex business concepts into engaging learning experiences
6. Experience facilitating training sessions for adult learners
7. Proven track record of developing successful learning programs and measuring their impact
8. Proficiency with learning management systems and e-learning authoring tools
9. Excellence in written and verbal communication

PREFERRED QUALIFICATIONS

1. 2+ years of driving process improvements experience
2. Adult learning/instructional design certifications
3. Experience with change management methodologies
4. Experience with marketplace, e-commerce, or retail business models
5. Direct experience working with or supporting online sellers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link. This position will remain posted until filled. Applicants should apply via our internal or external career site.