Network Technician

Insight Global

We are seeking experienced Network Technicians to support a large-scale hardware refresh initiative across ambulatory healthcare locations. This role is ideal for candidates who enjoy hands-on technical work, troubleshooting end-user devices, and traveling between sites to complete deployments.

This position focuses on replacing legacy Analog Telephone Adapter (ATA) gateways, validating phone and fax functionality, and ensuring locations remain operational with minimal disruption. Unlike engineering-focused roles, this position is centered around field execution, hardware replacement, and troubleshooting.

Responsibilities

Travel to ambulatory healthcare facilities throughout the assigned region
Pick up equipment from designated staging locations
Remove and replace legacy ATA gateway devices
Install and configure replacement hardware
Test phone functionality, including inbound and outbound calling
Validate fax transmission and receipt capabilities
Troubleshoot devices that fail to register or connect properly
Ensure all equipment is fully operational before leaving the site
Document deployment progress and update completion records
Work independently while managing deployment schedules efficiently
Provide excellent customer service and communicate effectively with onsite staff

Required Qualifications

5+ years of Desktop Support, Field Technician, or End User Support experience
Experience troubleshooting phones, analog devices, and fax machines
Experience installing, replacing, and supporting hardware devices
Strong troubleshooting and problem-solving skills
Ability to work independently with minimal supervision
Comfortable traveling extensively throughout assigned territory
High School Diploma or equivalent

Preferred Qualifications

Experience supporting healthcare environments
Experience with telecommunications devices or voice infrastructure
Previous hardware deployment or refresh project experience
Experience documenting field support activities and deployment status

Environment

Ambulatory healthcare locations
Device replacement and hardware refresh initiative
Standard business hours
Hands-on field support role
Regional travel required
Fast-paced deployment environment with minimal downtime expectations

Apply

Vacancy posted 2 days ago

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