Administrative Specialist

Agency Dept of Insurance Division Industrial Commission Job Classification Title Administrative Specialist I (NS) Position Number 60080753 Grade NC08 About Us The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection. Description of Work Mission of the Industrial Commission The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims and Compensation to Persons Erroneously Convicted of Felonies. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits. *This is an Anticipated Vacancy Description of Work Administrative Specialist I - 60080753 Salary Recruitment Range - 39,244-41,375 Salary Grade: NC08 This position currently qualifies for a hybrid telework option with routine office and remote workdays. The posting will close at 11:59 p.m. the night before the closing date. Primary Purpose of the Organizational Unit The Deputy Commissioner Section provides for the trial of contested cases and the administration of non-contested cases under the North Carolina Workers' Compensation Act and Public Safety Employees' Death Benefits Act. This Section also serves as the court having exclusive jurisdiction over tort claims against State Departments and Agencies. Additionally, the Deputy Commissioner Section adjudicates claims filed pursuant to the Childhood Vaccine-Related Injury Compensation Program, as well as claims filed by persons who contend they were erroneously convicted of a felony. The Deputy Commissioner Section consists of Deputy Commissioners, Special Deputy Commissioners, paralegals, and legal assistants who work together to ensure that cases are determined and administered in a timely, efficient, and equitable manner. Primary Purpose of the Position The legal assistant primarily aids one or more Deputy Commissioners by performing word processing tasks and preparing and serving hearing calendars, correspondence, opinion and awards, orders, and other Industrial Commission decisions in a computer-based, paperless system. The legal assistant communicates with claimants, adjusters, medical provider offices, court reporters, attorneys, and Industrial Commission personnel by phone and written correspondence. The legal assistant cross-trains with each staff position in the Deputy Commissioner Section to be able to perform the work of other staff members when agency needs dictate. This position is relied upon by the public and the Deputy Commissioner Section for accurate and timely document management, the processing and service of orders in a large volume of cases, and timely and professional responsiveness to claimants, attorneys, and all other parties involved in the Industrial Commission cases. Knowledge Skills and Abilities/Management Preferences Demonstrated work experience in a clerical or administrative support role in an office environment. Demonstrated work experience using multiple computer software applications, including Microsoft Word and Outlook, and have the ability to learn and become proficient with a Salesforce-based case management system. Demonstrated work experience drafting correspondence and entering and tracking data. Demonstrated work experience planning, prioritizing, and organizing work assignments in a high-volume office environment. Demonstrated experience to work independently, utilize exceptional organizational skills, clearly convey oral and written information, and maintain effective working relationships with internal and external stakeholders. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. #J-18808-Ljbffr