Administrative Assistant PT

The City of Carmel is looking for a Water Distribution Administrative Assistant to join our team part-time. This role keeps our water distribution services running smoothly behind the scenes - supporting customers, contractors, and staff while helping maintain accurate records. If you enjoy a mix of customer interaction, data entry, problem-solving, and keeping things running like a well-oiled machine, this is your job!

What You'll Do

• Support Customer Service - Respond to inquiries about water distribution, billing, permits, and maintenance issues with clarity and care.
• Process Permits - Receive, review, and process permits while keeping contractors informed and compliant.
• Maintain Records - Keep documentation organized, accurate, and accessible: work orders, complaints, permits, invoicing, usage data, and more.
• Data Entry in Cityworks - Enter and maintain data related to water usage, permits, and customer inquiries.
• Monitor Contractor Compliance - Track insurance, permits, and adherence to local and state regulations.
• Manage Hydrant Meter Inventory - Keep inventory updated and communicate changes to supervisors.
• Handle Payments - Process payments for meter rentals, water usage, irrigation permits, and inspections.
• General Office Support - Mail processing, copying, organizing the conference room, greeting visitors, and routing calls.
• Track Customer Complaints - Log and monitor service requests and help ensure timely resolution.

What You'll Need

• High school diploma or GED, plus vocational training in business or computer operations.
• 1+ year of experience in office work, customer service, or computer-based tasks.
• Strong communication skills and the ability to interact with the public and coworkers clearly and professionally.
• Comfort with data entry, spreadsheets, word processing, and office equipment.
• Ability to follow procedures, stay organized, and maintain accurate records.
• Light physical ability (lifting 5-10 lbs) and comfort working at a computer for extended periods.
• Knowledge of municipal operations or city geography is a bonus.

Who You Are

• You're organized, reliable, and calm under pressure.
• You enjoy helping people and solving problems.
• You're comfortable juggling multiple tasks without losing track of the details.
• You're a team player who communicates clearly and respectfully.

Vision

Be the best-run, most desirable city in the nation.

Mission

Curate an environment where big dreams flourish, powered by a world-class environment that elevates quality of life.

Values

Innovate Fearlessly - Embrace change and reach higher.

Lead with Heart - Serve with purpose, authenticity and care.

Empower Together - Build bridges that unite, inspire and life each other.

false false false EN-US X-NONE X-NONE The City of Carmel, Indiana, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities