General Manager

General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include touring operating departments daily, conducting weekly staff meetings, meeting financial review dates, holding monthly financial reviews, ensuring department heads maintain budgeted productivity levels, developing managers through competency training, playing a pivotal role in hotel sales efforts, participating in required M.O.D. coverage, maintaining direct contact with management trainees, adhering to all Highgate Hotel policies and procedures, overseeing the Highgate Hotel budget process, ensuring training in service standards, creating a positive team-oriented environment, inspecting rooms regularly, ensuring complete processing of invoices daily, ensuring the cleanliness and maintenance of the physical property, ensuring employees are attentive, friendly, courteous and efficient in their interactions, forecasting the hotel's financial position, preparing and conducting management interviews, interviewing prospective final candidates, performing Executive Committee members performance appraisals, motivating, coaching, counseling and disciplining management personnel, performing any other duties as requested, ensuring all employees receive fair and equitable treatment, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling of the hotel safe are followed, ensuring monthly credit meetings are conducted, completing required corporate training modules, and ensuring all scheduled meetings take place on the property.

Qualifications include at least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Light work is required, maintaining a warm and friendly demeanor at all times, effective communication both verbally and written, effective listening and understanding skills, ability to multitask and prioritize departmental functions, high standards of personal appearance and grooming, compliance with Highgate Hotel Standards and regulations, ability to handle problems, ability to understand and evaluate complex information, and ability to maintain confidentiality of information.

Benefits include a comprehensive and competitive benefits package designed to support health, well-being, and financial future. Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities/tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.