Epic Director, Ambulatory/MyChart

Epic Director Ambulatory / MyChart Full‑time, on‑site position in Miami. The director manages projects and provides strategic and operational leadership for Epic Ambulatory applications, including EpicCare Ambulatory, Kaleidoscope, Bones, MyChart, Care Everywhere, and EpicCare Link. Core Responsibilities Supervises performance management of all assigned staff including hiring, training, evaluation, promotion, and termination. Manages daily operations and directs staff to achieve departmental goals and objectives. Assumes responsibility for campus‑wide initiatives involving computer support services. Develops, promotes, and maintains standards related to technical support services and devices, including manufacturing and architectural standards. Designs improved work systems by revising work standards, policies, and procedures. Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion. Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms. Assumes responsibility for enterprise‑wide IT projects and ensures an efficient and timely conclusion. Contributes to the strategic plan and assists in providing short‑ and long‑term solutions to meet campus‑wide strategic and tactical planning initiatives. Communicates with administration and staff regarding the efficient and timely delivery of services. Performs follow‑up investigations on inquiries, complaints, and problems. Assists in the determination of critical milestones. Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans. Seeks ways to improve operations and oversees the preparation of productivity reports. Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policy and procedures. Department Specific Functions Provide strategic and operational leadership for Epic Ambulatory applications. Oversee a team of managers and analysts with Epic Ambulatory and MyChart specialty application experience. Lead a multidisciplinary team in design, implementation, workflow optimization, change management, support, and issue resolution related to the Epic Ambulatory and MyChart Specialty applications. Provide leadership and direction on design, implementation, build, testing, modification, and analysis of the Epic research application. Collaborate with senior leadership on strategic initiatives, growth and expansion opportunities, and improving patient experiences and outcomes. Provide organizational knowledge and guidance for EpicCare Ambulatory/Kaleidoscope/Bones and MyChart/Care Everywhere/EpicCare Link teams to facilitate decision‑making. Inform staff members of barriers, advancements, opportunities, and resource requirements to execute projects successfully. Manage staff and allocate resources as necessary. Manage scope, budget, schedule, and quality of projects. Establish a clear line of communication with clinical and business leaders. Maintain regular communication with team members and lead weekly project team meetings. Review the status of projects and issues on an ongoing basis with the team. Become knowledgeable about UHealth’s policies, procedures, and business operations. Core Qualifications Bachelor’s degree in a relevant field; Master’s preferred. Epic Ambulatory/MyChart certifications. Minimum seven years of experience preferably in healthcare or a healthcare‑related organization. Familiarity with physician practices’ workflows, hospital outpatient departments, and patient experience. Familiarity with ophthalmology and/or orthopedic physician practices’ workflows. Understanding of integration points including scheduling, lab, radiology, billing, imaging, and inpatient clinical. Familiarity with legal requirements and operational policies related to patient and family privacy practices. Familiarity with current outside organization connection strategy. Familiarity with community clinic relationships and how those groups interact. Familiarity with non‑clinical external groups that need to access information about certain patients. Experience leading large teams and managing staff effectively. Strong communication and organizational skills. Past success with large‑scale projects such as software implementations, building projects, or other key initiatives. Able to logically examine and interpret information to determine a problem’s cause and develop actions to resolve it. Ability to gain trust and establish effective relationships with team members. Ability to persevere in difficult situations, overcome obstacles, and perform at high levels under pressure. Knowledge of business and management principles. Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to plan, delegate, and supervise the work of others. Ability to lead, motivate, develop, and train others. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. #J-18808-Ljbffr Dormont Manufacturing Co