Chief Operating Officer

Overview With the CEO and senior leaders, define and convey a clear and compelling vision for the future that aligns with the strategic priorities set by the board of directors. Lead operational planning, workflow optimization, and performance benchmarking to achieve organizational objectives. Conduct evaluations, including market and policy analyses, to identify service gaps, risk, strategic growth, and partnership opportunities. Collect and utilize data to define operational strategy, goals and objectives, and to demonstrate accountability for achieving defined outcomes. Health Center Operations: In collaboration with all clinical and programmatic leadership, design and lead an array of services that operate as an integrated model of care offered by multidisciplinary care teams. Optimize all clinical operations, including staffing, scheduling and utilization, patient flow, patient and staff communication protocols, and patient safety. Translate federal, state, and local regulations, accreditation standards, and FQHC requirements into operational protocols that demonstrate best practices. Participate in relevant contract negotiations, vendor management, and grants administration. Provide accurate and timely reports outlining the operational state of the health centers. Monitor all operational policies and procedures and update or amend as needed. Partner with the CFO and other executive leaders to create budgets that align with the organization's strategic goals and operational needs. Analyze financial data, statements, and trends to assess performance and identify areas for improvement; design and implement corrective action as needed. Drive operational efficiency and cost‑saving initiatives while maintaining quality standards. In conjunction with Development and other leaders in the organization, participate in fund‑raising activities; meet, interact, and present information effectively to potential funders, investors, and private equity firms. People & Culture: Recruit, mentor, develop, and motivate high‑performing teams. Set challenging and realistic goals for growth, performance, and profitability. Promote a positive, inclusive work environment aligned with Care Resource’s 3Cs of service and other defined values; optimize employee experience. Implement training programs and performance evaluations to support staff growth and accountability. Ensure operational compliance with all federal, state, and local government laws and regulations. Lead team meetings and process improvement initiatives to continuously improve safety, outcomes, quality, and efficiency. Define KPIs aligned with center priorities and goals; monitor and interpret data to drive process improvement initiatives that enhance patient and employee experience and operational outcomes; measure performance against industry best practices. Maximize technology and automation to improve care delivery and efficiency. Monitor local and national healthcare trends to identify opportunities for innovation and expansion. Other: Other duties as assigned. JOB SPECIFICATIONS Education Bachelor's Degree in a related field or equivalent job experience is required; Master's Degree preferred. Training and Experience Minimum 5 years of relevant leadership experience, including at least 3 years in a senior leadership position, is required. Experience in a federally qualified health center, community health center, behavioral health center, or similar is strongly preferred. Licenses and/or certifications None specified. Job Knowledge and Skills Demonstrated knowledge of regulatory aspects of operating a federally funded ambulatory healthcare facility; FQHC experience strongly preferred. Proficiency using at least one brand of electronic health record. Excellent written and verbal communication, teamwork, and organizational skills; a high degree of emotional intelligence. Keen problem‑solving and decision‑making proficiencies. Ability to move comfortably and in real time between macro and micro functions of the clinical and business operations. Position is primarily onsite, moving regularly between numerous clinical sites; remote work is expected to be less than 25% for at least the first year. Ability to work with a multicultural and diverse population is required. Bilingual (English / Spanish) preferred. Supervisory Responsibility Supervises varying levels of staff (Directors, Managers, and front‑line staff). Contact Responsibility Responsibility for internal and external contacts is frequent and important. Other Own transportation required with frequent travel to all clinical sites in Miami and Fort Lauderdale. A clean driving record according to company policy is required. PHYSICAL REQUIREMENTS This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/visual acuity, and vision for close work. Frequent walking, standing, and exposure to infectious pathogens. Occasional bending, stretching/reaching, exposure to hazardous materials, and driving may be required. Work is performed in office and medical settings. Travel Required Yes. Own transportation is required. Travel to different sites required. Qualifications Skills Required Team Management Expert Windows Advanced Expert Verbal Communication Expert Understanding & Evaluating Others Expert Team Player Expert Team Building Expert Task Management Expert Strategic Planning Expert Relationship Management Expert Expert Microsoft Office Advanced Oral Communication Expert Advanced Multitasking Expert Management Expert Integrity Expert Interpersonal Skills Expert Data Analytics Expert Expert Employee Development/Coaching Expert Expert Decision Making Expert Expert Cost analysis Expert Compiling Statistics Expert Expert Checking for Accuracy Expert Commitment Expert Expert Coordination Expert Expert Communication Expert Coaching Expert Budgeting Expert Business Development Expert Analytical Expert Articulating Expert Preferred Advanced Behaviors Required Dedicated : Devoted to a task or purpose with loyalty or integrity Team Player : Works well as a member of a group Leader : Inspires teammates to follow them Enthusiastic : Shows intense and eager enjoyment and interest Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or organization Education Preferred Bachelors or better in Business Administration or related field. Experience Required 7 years: Minimum of 7 years of relevant leadership experience, including at least 3 years in a senior leadership position. Experience in a federally qualified health center, community health center, behavioral health center, or similar is strongly preferred. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr