Travel Experience Coordinator

Travel Experience Coordinator

Lewiston, Maine, United States

We are seeking a Travel Experience Coordinator who thrives on delivering exceptional customer service and personalized travel planning. This role focuses on guiding clients through every step of their journey—from initial inquiry to post-travel follow-up—ensuring a seamless and memorable experience.

Responsibilities:

• Consult with clients to understand travel preferences and goals
• Research and recommend destinations, resorts, cruises, and tours
• Coordinate bookings, itineraries, and travel documentation
• Communicate clearly with clients before, during, and after travel
• Handle changes or issues with care and professionalism
• Build long-term client relationships

Qualifications:

• Strong communication and organization skills
• Customer service or hospitality background preferred
• Self-motivated and comfortable working remotely
• Passion for travel and helping others

The Client Relations Travel Specialist serves as the primary point of contact for travelers, delivering high-touch service and customized travel solutions. This role blends customer care, problem-solving, and travel expertise to exceed client expectations.

Responsibilities:

• Provide exceptional service through phone, email, and online communication
• Manage reservations, changes, and travel inquiries
• Educate clients on travel options, policies, and promotions
• Resolve concerns efficiently and professionally
• Maintain detailed client records and follow-ups

Qualifications:

• Excellent interpersonal and customer service skills
• Detail-oriented with strong time-management abilities
• Sales, service, or travel experience a plus
• Willingness to learn and grow within the travel industry