Customer Support Sales Specialist

We will be accepting applications through August 7, 2026 or until filled.--- --- ---Gogo is looking for its newest Customer Support Sales Specialist team member. This exciting role combines front-line customer support with inside sales and account management to directly influence revenue growth, customer retention, and expansion.The Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management.COME ON BOARD THE GOGO SALES OPERATIONS TEAM!How will you make a difference?Serve as primary/secondary point of contact for customers, OEMs, and dealersManage inbound calls, emails, and chat inquiries with urgency and professionalismHandle billing inquiries and resolve discrepanciesExecute service changes (plan updates, upgrades/downgrades, provisioning updates)Process agreements (CSA/SSA) and ensure data accuracyDeliver white-glove onboarding from quote through activationSupport RSMs with quotes, proposals, and usage/cost analysis to drive upsell and cross-sellIdentify expansion opportunities based on usage trends and customer needsAssist with renewals, retention strategies, and risk mitigation for at-risk accountsPrefill, validate, and accelerate agreement processing to reduce sales cycle timeGenerate and manage leads and opportunities in CRMExecute outbound campaigns to support pipeline generation and revenue growthPartner with Activations, RevOps, and Accounting to ensure accurate provisioning and billing readinessMaintain CRM data integrity and manage task queuesFollow SOPs and meet SLAsSupport trade shows, events, and customer visitsContribute to customer experience improvement initiativesQualificationsBachelor’s Degree in Business or related field (or equivalent experience)2–4+ years of experience in customer support, inside sales, or account managementRequired Skills, Talents, & ExperienceStrong communication, problem-solving, and organizational skillsExperience with CRM systems (Salesforce, Microsoft Dynamics)Ability to manage multiple priorities in a fast-paced environmentPreferred Skills, Talents, & ExperienceExperience in aviation, telecom, or technology industriesFamiliarity with provisioning or connectivity servicesStrong customer success and account management backgroundEqual Pay Disclosure(s)Base Pay:28.00 - 35.00 USD HourlyTarget Annual Short-Term Incentive:Bonus Plan at 5% (% of Annualized Base Pay)Eligible for Incentive Stock Program:YesBenefits:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at .--- --- ---Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.  The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).SummaryLocation: Broomfield, CO United StatesType: Full time