Lead QA/Testing Coordinator

Kforce has a client in Miami, FL that is seeking a Lead QA/Testing Coordinator. Duties Include:

• Develop and execute overall QA and testing strategy aligned with project goals and timelines
• Manage test environments, data preparation, and resource allocation for testing activities
• Lead, mentor, and assign work to QA testers and analysts, ensuring productivity and quality outcomes
• Identify, document, track, and drive resolution of defects and inconsistencies
• Analyze quality metrics
• Salesforce Cloud: Strong background in Sales Cloud, Service Cloud, and Commerce Cloud workflows, including lead generation > opportunity > account > purchasing with subscriptions model with various recurring payment types
• Hands-on experience with Agile/Scrum methodologies
• Ability to coordinate sprint planning, backlog grooming, and sprint reviews
• Knowledge of Agile testing practices (continuous testing, shift-left approach)
• Experience with Salesforce data migration and API/integration testing
• Understanding of the complete contract to order processing cycle from the customer's intent to purchase to realizing revenue, including contract payment terms
• Understanding of order fulfillment and back-end processes and integration with ERP systems
• Understanding the process of identifying and nurturing potential customers, guiding them through the sales process until the lead is qualified and ready to be contracted
• Knowledge of validation involved with ensuring accurate pricing, contract approvals
• eCommerce Cloud: Strong Knowledge of customer journey workflows (browse, cart, checkout, payment, fulfillment)
• Experience with multi-channel commerce platforms (Salesforce Commerce Cloud, Magento, Shopify)
• Experience with payment gateway integrations, OMS (Order Management Systems), and inventory workflows
• Experience with payment source types, cancellations, returns, late payments handling processes, reactivation of product subscriptions scenarios, promo pricing, taxation elements, global retail sales (transactions and ship-to global delivery models)
• Understanding the various sync/integration checkpoints from lead Marketing efforts to Salesforce cloud, following the transaction into Oracle revenue and financial reporting
• Understanding of all phases of SDLC: requirements, design, development, testing, deployment, maintenance