Quality Management Specialist

Quality Management Specialist

We are seeking an experienced Quality Management Specialist to support the Navy Medical Center Force Protection Command in Bethesda, MD. Your scope of work will include supporting quality assurance program administration, command documentation, compliance-related reviews, corrective action tracking, and process improvement activities. This is a full-time 12-week assignment with an anticipated start date of July 16, 2026.

Responsibilities

• Assist the Lead QA Specialist with the management and implementation of command quality assurance programs
• Support maintenance of the command Quality Manual
• Ensure accuracy and document control for procedures, memoranda, and related quality documents
• Use Microsoft Office Suite, SharePoint, and other office or collaboration tools to complete assigned work
• Perform related quality assurance, documentation, audit, and administrative support duties as assigned

Document Support

• Review, edit, format, and synthesize input into cohesive documents or correspondence
• Prepare documents using Navy correspondence, message traffic, and applicable format policies
• Edit internal and external documents, including SOPs, Master Lists, matrices, requirements, policies, and forms

Quality Assurance Support

• Evaluate and update the comprehensive dosimetry training program as needed
• Periodically review references required for national accreditation, including NIST Handbook 150, NIST Handbook 150-4, ISO 17025, and 10 CFR Parts 19 and 20
• Ensure current regulatory and accreditation references are being used
• Plan, coordinate, direct, and conduct internal audits, surveillances, and reviews
• Document three-month assessments, including procedure reviews, audits, and staff performance surveillances
• Report quality-related issues, including problem resolution and prioritization of quality issues

Corrective Action Support

• Provide status updates for open corrective action issues
• Maintain proper documentation for the completion and closure of corrective action items
• Track corrective actions and update the Corrective Action Tracking Database
• Conduct causal analysis and assist in developing Corrective Action Plans
• Conduct effectiveness reviews of corrective actions
• Provide documentation for incidents, including root-cause analysis, corrective actions, and effectiveness reviews

Process Improvement

• Assist with biannual drills as a drill team member
• Document drill results and identify opportunities to improve dosimetry system processes
• Provide statistics for annual command surveys, including customer responsiveness metrics and customer feedback
• Identify process improvements and prepare recommendations for improvement

Knowledge & Skills

• Knowledge of quality management standards, accrediting agencies, and laboratory regulatory requirements
• Knowledge of statistical evaluation, analysis, laboratory QA/QC policies, procedures, and principles
• Ability to support internal audits, quality reviews, surveillances, assessments, and documentation checks
• Ability to track corrective actions, update status records, and support completion and closure documentation
• Ability to conduct causal analysis, support corrective action planning, and assist with effectiveness reviews
• Strong Microsoft Office Suite and SharePoint skills for document preparation, tracking, and collaboration
• Ability to edit, format, proofread, and maintain SOPs, policies, forms, matrices, reports, and records
• Ability to synthesize verbal notes, emails, drafts, and technical input into cohesive written documents
• Strong attention to detail, organization, analytical thinking, communication, and follow-through
• Ability to follow command procedures, documentation control requirements, and applicable quality standards

Background

• Knowledge or experience in quality assurance, quality management, laboratory quality control, or related programs required
• Experience supporting audits, record maintenance, corrective action tracking, trend analysis, SOPs, reports, or QA documentation required
• Experience using desktop publishing software and design/layout elements for documents, posters, or presentations required
• Experience with Microsoft Office Suite and SharePoint required
• Experience with military technical documents, including point papers, policies, and messages preferred
• Experience working in a military environment preferred
• Training or experience in dosimetry processing, quality management, and customer service preferred

Education

• Bachelor's degree or higher in Business, Health, or a related field required

Location

• Bethesda, MD 20889

Clearance

• U.S. citizenship required as it supports the U.S. federal government
• Active Secret clearance required at time of performance

****************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.