Student Engagement Specialist

Job Title
Student Engagement Specialist

Location
USA - Texas - Dallas - Dallas International University

Position Type
Paid - Regular

Job Description
The Engagement Coordinator will regularly communicate directly with prospective students via phone, text, email, and in-person both in response to prospective student inquiries and proactively, according to scheduled follow-up. They will develop relationships with external groups and organizations so that educational opportunities at DIU may be presented to prospective students in on-campus and off-campus events. In addition, they are responsible for developing and administering communication systems in the engagement of prospective students for DIU.
Job title

Student Engagement Specialist

Job type

Part Time - FTE 0.5 (20 hours per week), Salary Paid Monthly

Reports to

Director of Enrollment Management

Location

On Campus

About Dallas International University

Dallas International University (DIU) is a Christian University and provides education and research opportunities preparing global leaders to partner with local communities. The university was established in 1998 and has developed into a level V accredited university. Our faculty have served and worked in more than 60 countries and bring practical insights into the classroom from cultures and languages around the world.

Job Overview

The Engagement Coordinator will regularly communicate directly with prospective students via phone, text, email, and in-person both in response to prospective student inquiries and proactively, according to scheduled follow-up. They will develop relationships with external groups and organizations so that educational opportunities at DIU may be presented to prospective students in on-campus and off-campus events. In addition, they are responsible for developing and administering communication systems in the engagement of prospective students for DIU.

Responsibilities (i)

• Frequent interaction with prospective students and the public
  • Maintain good public relations with prospective student leads, students' families, and school personnel through proper telephone technique, personal interviews, and electronic correspondence with complete and accurate record keeping
• Communicate with prospective students in a timely manner, ensuring that inquiries receive a personal response within one business day.
• Track all inquiries through Slate CRM software and their status in the enrollment funnel.
• Develop, test, and improve strategies for converting inquiries to applicants.
• Manage and execute scheduled follow-up communications for prospective students.
• Stay continually informed on all programs and initiatives at DIU (scholarships, events, etc.) in order to communicate effectively with prospective students and families.
• Learn essentials and some advanced functions of Slate CRM for communications and workflows.
• Coordinate and execute recruitment initiatives which fit within DIU's recruitment strategy
  • Facilitate public presentations to find and attract students
  • Manage and execute campus visits and tours for prospective students
• Coordinate and execute on-campus events for prospective students
• Required travel:
  • Occasional domestic travel outside of the Dallas-Fort Worth metropolitan area to represent DIU at recruiting events and conferences. Multi-day trips likely.
  • Regular travel within the Dallas-Fort Worth metropolitan area to build connections with church and school leaders and administrators as well as to represent DIU to local students.
  • Mileage compensation is provided for the use of personal vehicles. Other travel expenses such as airfare, food, and lodging are directly covered by DIU.

Qualifications

• Bachelor's Degree or higher
• Previous experience in either sales or in higher-ed admissions and recruitment strongly preferred
• Strong oral communications
• Ability to communicate across different platforms
• Professional demeanor, able to interact with students from different cultural backgrounds
• Previous experience with CRM (customer relationship management) software preferred

Hours

• Part-time, hours to be worked out in coordination with the supervisor. Some work time will be required in the evenings and weekends in order to engage with student inquiries in a timely manner, and for some recruitment events.

Physical Requirements

Good physical health is required as the role involves the execution of events which may require extended periods of standing and/or walking as well as lifting materials weighing up to 40 lbs.

i The intent of this job description is to provide a representative summary of the major duties and responsibilities. Staff members may be requested to perform job-related tasks other than those specifically presented in this description.

Weekly Hours
20