Technical Account Manager

Technical Account Manager Varonis (Nasdaq: VRNS) is a leader in data security, offering a cloud-native Data Security Platform that discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data across SaaS, IaaS, and hybrid cloud environments. Varonis protects data first, not last. Learn more at The Role We are seeking a motivated Technical Account Manager to provide onboarding and proactive on‑going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. To be successful you must be a self‑starter, committed to continuous self‑development and education, and possess strong technical acumen and customer service skills. The Location Remote model, located within the West Coast. The Requirements Bachelor’s Degree or equivalent experience 4+ Years working in a customer‑facing role at a Cloud, Cyber Security, or Data Security & Privacy Company Experience working with Windows OS Knowledge of enterprise IT, cloud, and security technologies Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers Excellent in communication, written and verbal Proven problem‑solving abilities Commitment to customer success Proven success in contributing to a team‑oriented environment Sales oriented Proven ability to work creatively and analytically in a problem‑solving environment Excellent communication (written and oral) and interpersonal skills Up to 25% travel The Responsibilities Ensure data is protected from insider threats, cyber‑attacks, and policy violations Onboard customers to Varonis platforms and deliver on‑going value and support Ensure customer success through frequent proactive health checks, hands‑on product usage and training, and development and sharing of best practices Prepare and deliver quarterly business and blast radius reviews Alongside Sales, identify and champion upsell opportunities Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s) Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals Serve as primary technical contact and augment our support and engineering teams Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C‑suite Identify, research, maintain control, and remediate customers’ technical issues promptly; follow up promptly with recommendations and action plans and engage appropriate internal teams as required Escalate customer issues to management when appropriate Create knowledge base content to capture new learning for customer and internal reuse We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. #LI-Remote #J-18808-Ljbffr